Terms and Conditions

Our courses come with guarantees that cannot be contracted out of under the Consumer Guarantees Act 1993 where you acquire the course as a consumer. Nothing in these terms excludes, restricts or modifies those guarantees, and the Fair Trading Act 1986 applies to everything we say about the courses. Where any part of these terms would have that effect, it does not apply to you.

Among other things, those guarantees require that our courses are provided with reasonable care and skill and are reasonably fit for the purpose we describe. If we fail to meet a consumer guarantee you may be entitled to a remedy, and for a failure of a substantial character you may be entitled to a refund. The clauses below about refunds and liability are read subject to this clause and to clause 1.

Each online course is NZ$200. Prices shown on the site are in New Zealand dollars and are inclusive of New Zealand GST where GST applies.

The Bulk Buy Offer is any five online courses for NZ$850, a saving of NZ$150, or any ten online courses for NZ$1,400, a saving of NZ$600, against the same courses bought individually; with one face-to-face course added to the ten-course bundle, the bundle is NZ$2,400. The five-course bundle has no face-to-face option. It is available to individual purchasers only.

A discount code, where we publish one, applies to the courses it names and nothing else - not to the Bulk Buy Offer, to a face-to-face course, to a course licence or to a member discount scheme - and it cannot be combined with any other discount, including the half-price repeat at clause 14. A code is entered at checkout; it cannot be applied to an order after payment.

Courses are assigned to the account matching the email address used at checkout. Log in with that address to open them.

When you purchase an online course you have access to it in your account for twelve months from the date of purchase.

During that period you may return to the course as often as you wish, including after you have completed it and downloaded your certificate. There is no additional charge for revisiting a course you have already bought.

At the end of the twelve months your access to that course ends. Any certificate you have already downloaded remains yours and is unaffected.

On completing a course you may download a certificate issued by Healthcare Ethics Courses. It records the course title, 2 CPD hours, and the date on which you completed the course. Every course carries 2 CPD hours. How your Council or Board records those hours under its recertification programme - as hours, points, credits or activities - is a matter for that Council or Board, and you should confirm it with them.

The completion date on a certificate does not change. Revisiting a course within your twelve months under clause 8 does not produce a certificate carrying a later date, and we do not reissue a certificate with a different date.

Our certificates are issued by us. They are not accredited by any Council, Board or other responsible authority under the Health Practitioners Competence Assurance Act 2003, or by any other external New Zealand body. Whether the hours count towards your own recertification requirements is a matter for your Council or Board, and you should confirm it with them.

If you need a certificate carrying a later date - for example because a Council or Board, a Professional Conduct Committee, an employer or the Tribunal has asked for recent evidence - you may take the course again by purchasing it again.

Where you purchase the same course again within twelve months of your original purchase of it, the repeat purchase is at half the price then payable for that course. Where the repeat purchase is made more than twelve months after the original purchase, the full price applies. In plain terms: repeat inside the year and you pay half; repeat after the year and you pay full price.

A repeat purchase opens a fresh twelve months of access to that course under clause 7, and a new certificate is issued on completion recording the date you completed it that time.

A face-to-face course is a live, facilitated session conducted virtually via video link on Zoom, on a published date. Each is NZ$1,200 per person, or NZ$1,000 when bought inside the Bulk Buy bundle at clause 4, and carries 5 CPD hours. A private one-to-one sitting of any of the four courses is available for NZ$600 in addition to the course price. Joining details are sent by email when you book.

The certificate for a face-to-face course is issued by Healthcare Ethics Courses and emailed after the course. It records the course title, 5 CPD hours and the date of the course; clauses 11 and 12 apply to it as they apply to an online certificate. The half-price repeat at clause 14 does not apply to face-to-face courses: a repeat sitting is charged at the full course price.

If you cancel a face-to-face booking seven days or more before the course date, the fee is refunded less an administration fee of NZ$100. If you cancel within seven days of the course date, or do not attend, no refund is made and the course is treated as delivered; where non-attendance is caused by exceptional difficulty, tell us and we will consider a transfer to the next published date. Once you have attended all or part of a course, no refund is made. If we have to cancel or move a date, you choose between a full refund and a place on the next published date, and you agree that you have no further claim against us in that event. We may ask a participant to leave a face-to-face course where their conduct disrupts it for others; where we do, no refund is made. This clause is subject to clause 1.

Face-to-face courses for a whole team, on dates that suit the organisation, are arranged in writing under the arrangements at clause 20 and quoted against numbers.

We sell to organisations under one of two arrangements. They are separate from each other and each is agreed in writing before any purchase; an organisation may hold both. Under a course licence the organisation buys seats and assigns them to named individuals. Under a member discount scheme the organisation is issued a code that lets its members or clients buy courses in their own name at a reduced rate.

Neither arrangement is a subscription. Nothing recurs, nothing renews automatically, and no further amount becomes payable unless the organisation chooses to buy again.

Under a course licence the organisation buys a number of seats at a rate agreed in writing, and chooses which of our online courses those seats open. Only the courses chosen are made available on the organisation account. Rates for both arrangements are quoted against volume and are not published.

A course licence runs for twelve months from the date it is purchased, and seats are assigned within that period. We will tell the organisation administrator before the licence ends which seats remain unassigned. Seats still unassigned when the licence ends expire with it. Where a seat has been assigned before the licence ends, the twelve months of access under clause 24 runs from the date of that assignment and is not cut short by the end of the licence.

A seat is assigned to one named individual. Access to the courses opened on the organisation account runs for twelve months from the date that seat is assigned to that individual, and the individual may return to those courses as often as they wish during that period.

Before beginning a course on a seat provided by an organisation, the individual is shown and must accept a single statement confirming that their completion of that course will be visible to the organisation that provided the seat. Nobody is enrolled on an organisation seat without seeing that statement first.

The organisation administrator can see which seats have been assigned and to whom, which courses have been completed and on what date, and the certificates issued. No other information about an individual is provided to the organisation - not their answers, not their time spent, not how many attempts they made, and nothing about any notification or complaint concerning them.

The half-price repeat at clause 14 does not apply to organisation seats. Where an individual has completed a course on an assigned seat and a certificate carrying a later date is needed, a further seat is assigned at the applicable seat rate.

Where a seat has been assigned and that individual has completed the course and downloaded the certificate, the seat is treated as used. This clause is subject to clause 1.

Under a member discount scheme the organisation buys nothing and commits to nothing. Members or clients buy in their own name on these terms, and clause 7 applies to those purchases as it does to any other individual purchase. The half-price repeat at clause 14 does not apply: a member who wants to repeat a course and hold a certificate carrying a later date buys that course again at the scheme rate, whether or not the twelve months has ended. In plain terms, the scheme rate keeps applying and the half-price repeat does not. We do not tell the organisation who has used the code, which courses they took, or whether they completed them.

The Bulk Buy Offer is available to individual purchasers only. It does not apply to a course licence or to a member discount scheme.

Anyone whose organisation offers either arrangement may instead buy a course individually, in their own name, at the standard price. A course bought that way is not visible to the organisation at all. Nobody has to use an organisation seat.

If you change your mind about an online course, contact us before you have started it and we will refund it. Once you have started an online course it is treated as attempted and delivered, and no refund is made. Face-to-face bookings are dealt with at clause 18.

Where courses have been bought under the Bulk Buy Offer, a refund of the unused courses is assessed against the number completed, at the single-course price.

This clause and clause 32 do not limit your rights under the Consumer Guarantees Act 1993. If a course is faulty, is not as described, or otherwise fails to meet a consumer guarantee, clause 2 applies whatever stage you have reached.

Our courses deliver general knowledge on the topics described. They are not legal advice, not clinical advice, and not advice about your individual circumstances or about any notification, complaint or investigation concerning you.

No course determines or influences the outcome of a notification or complaint to a Council or Board, of a competence review or Professional Conduct Committee, or of a Health Practitioners Disciplinary Tribunal matter. We make no claim that completing a course will produce any regulatory or legal outcome. Any provider suggesting otherwise is worth treating with caution.

None of our courses awards a qualification. All are for continuing professional development.

None of our courses is an assessment of your competence, your conduct or your fitness to practise, and we do not issue an assessment of any kind about a participant.

Our courses are written against the same regulatory standards and guidance, so there is some deliberate repetition of content and material between them.

The content on this website, in our emails and in our course materials is compiled carefully and is correct to the best of our knowledge at the date shown. Regulatory guidance changes, and conduct is assessed against the guidance in force at the time it occurred. You should check the current position with your Council or Board before relying on any statement here in a response, a submission or a remediation plan.

We may update course materials, course duration and CPD hours at any time. Where a course is updated while you hold access to it under clause 7, you get the updated version at no charge.

Your account is personal to you. Do not share your login. Course materials opened on your account are licensed to you alone.

We may suspend or close an account where these terms have been breached, in particular clause 42 or clause 47. Where we do so and courses remain unused, we refund the unused portion unless the breach involved copying or redistributing our materials. We may also decline to sell a course or a place to any person, or remove a participant from a course, where we reasonably consider it necessary to protect our staff, our other participants or our materials.

We do not write letters, references, opinions or supporting statements for participants, and we do not correspond with a Council or Board, a Professional Conduct Committee, the Tribunal, an employer or an insurer on your behalf. The certificate is the record of what you completed and when.

Our course facilitators deliver the courses. They do not provide individual advice, supervision, mentoring or peer review.

We may change the price of any course at any time. A change of price does not affect a course you have already bought, and does not give rise to a claim by a past or future purchaser.

All course materials, and the content of this website, are our intellectual property or are used by us under licence. You may use them for your own professional development and may quote from them in your own reflective writing with attribution. You must not copy, share, republish, resell or use them to deliver training to others without our written permission.

Feedback you give us may be used in anonymised form. We will not publish your name, your profession, your location or any detail that could identify you or your case without your express written consent, and you may withdraw that consent at any time.

Our maximum liability is the price you paid for the course, and it does not exceed that. Subject to clause 1, and to the extent permitted by law, our total liability to you for all claims of any kind connected with a course - however they arise, whether in contract, in negligence or otherwise, and however many claims there are - is limited in aggregate to the amount you actually paid us for that course. It is capped at that amount and cannot exceed it.

To the extent permitted by law we are not liable for indirect or consequential loss, and in particular we are not liable for loss of income, loss of earnings, loss of registration, loss of employment, loss of opportunity, or any outcome of a notification, a competence review, a Professional Conduct Committee, a disciplinary process or a Tribunal matter.

Nothing in these terms limits our liability for fraud, or for any liability that cannot be limited by law.

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

We may change these terms. The date at the top of this page shows when they were last updated. The terms that apply to a purchase are those published when you made it.

By using this website, and by purchasing or taking a course, you agree to these terms and to our Privacy Policy.

These terms incorporate the other policies and notices published on this site. Where any of them conflicts with these terms, these terms apply.

Questions about these terms? Email [email protected]. We reply to every enquiry within 30 days, and usually much sooner.