Council or Board notification · All 18 responsible authorities
Remediation for Fitness to Practise for Health Practitioners facing a Council or Board investigation, complaint or allegation
Asked to remediate, or told your remediation is not enough? The course that sets out what remediation is, and how to demonstrate it.
- Plan — a written remediation plan, targeted and dated
- CPD — on the concern itself, not hours on anything
- Audit — of the practice concerned, repeated, figures shown
- Supervision — a named supervisor or mentor, with written reports
- Feedback — from patients and colleagues, gathered by someone else
- Reflection — the lessons learnt, linked to each change
- Portfolio — every change you claim pointing to a dated item
- Early — begun now, before anyone asks for it
Asked to remediate — by your Council or Board, a competence review, a Professional Conduct Committee, the Health and Disability Commissioner or the Health Practitioners Disciplinary Tribunal?
Help with a Council or Board investigation, complaint or allegation starts here. This CPD course helps you remediate — and demonstrate the remediation, with a dated certificate for your written response, your portfolio or a Committee or Tribunal direction.
Immediate access · certificate on completion · twelve months' access
- 2 CPD hours
- Self-paced
- Every registered profession
- CPD certificate
- Bulk buy: any 5 for NZ$850 · any 10 for NZ$1,400
At a glance
- Who it is for
- Any registered practitioner asked to remediate — in a response to a Council or Board notification, a competence programme, conditions on their practice, a Professional Conduct Committee process, a Tribunal order or a return to practice — or whose remediation was read as not enough
- Authorities covered
- All 18 responsible authorities under the Health Practitioners Competence Assurance Act 2003, their Professional Conduct Committees and the Health Practitioners Disciplinary Tribunal
- Length
- 10 sections, 56 lessons, 2 CPD hours
- Format
- Self-paced, online, immediate access, twelve months from purchase
- Certificate
- Issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
- Price
- NZ$200 · any 5 for NZ$850 · any 10 for NZ$1,400
Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.
Who this course is for
You have been asked what you have done since
The first letter asks for your response, and every reader of it asks what has changed since. A response that can point to something dated and confirmable can end a matter early. The course is written for that paragraph of the response and everything behind it.
A competence programme or conditions have been ordered
Under section 38 an authority can order a competence programme, conditions on your scope of practice, an examination or supervision — drawn up with you and reviewed against what has changed. Conditions are lifted on evidence; the course sets out the evidence each kind of condition is reviewed against.
You are returning to practice
After a suspension, a health process, a period of conditions or years away. The Medical Council asks a doctor who has not practised for three years for a return-to-practice plan with orientation, induction and supervision, and six or twelve months of supervised practice; every authority wants evidence that practice is safe now. The course covers the portfolio a return is read from.
Your remediation has been read as not enough
CPD on the wrong subject, a plan copied from a template, nothing someone else can check, or change promised rather than shown. The course sets weak and strong remediation side by side on the same events, so that what you add next is targeted, verifiable and sustained.
The Commissioner has made recommendations
A complaint about a patient’s care goes to the Health and Disability Commissioner first. Its recommendations — an apology, an audit, training, a written reflection — are remediation the Commissioner checks: 809 were made in 2024/25, 91% of those reviewed were complied with, and a provider who does not comply can be referred to their professional body.
A Professional Conduct Committee or the Tribunal is ahead
The Committee’s recommendation and the Tribunal’s penalty both turn on what has already changed, and the Tribunal weighs insight, remediation and conduct since the events every time. The course covers a remediation portfolio and how it is presented at a hearing.
The concerns this course speaks to
A remediation plan the authority will accept
A plan written to the concern: each goal named from your authority’s standard, the instrument that answers it, a date, and the person who will confirm it — SMART goals, not good intentions. Under section 38 an authority can order a competence programme, conditions or supervision, each drawn up with you and reviewed against what has changed; a plan already under way is the one the order is built from.
CPD on the concern itself
Hours on the drug class, the consent conversation, the boundary or the record concerned, with a dated certificate and a reflection on what it changed — not a general update. The Tribunal has ordered courses in ethics, boundaries and informed consent as part of its penalties; CPD you choose now, on the subject itself, is the same evidence begun earlier.
An audit of the practice concerned, repeated
Criteria from your authority’s standard, a baseline, a repeat after an interval, and the figures shown — including the ones that did not improve — with a second signature. A first cycle counts from the day it is done; the repeat shows that the change held.
Supervision or mentoring, with written reports
A named person, a set interval, written reports on the practice concerned. The Medical Council’s return-to-practice conditions ask for supervision reports at one month, three months and every three months after; the Tribunal has ordered twelve months’ supervision in place of a suspension, and mentoring and supervision after online misconduct. An arrangement you set up now counts from the day it begins.
Feedback from patients and colleagues
Views on the practice concerned, gathered by a practice manager or a colleague rather than by you, shown in full — the unfavourable answers included — and repeated after an interval. References and testimonials count beside it when they speak to the practice since the event.
Reflection: the lessons learnt, linked to each change
Remediation without reflection reads as compliance. Each change in the plan is tied to a lesson learnt — what the event showed you about your practice, the standard and the patient — and the reflection says what each item of CPD, each audit and each report contributed. The Reflection course covers the document; this course joins it to the evidence.
A portfolio where every claim points to a dated item
Organised by instrument, with an index, in the order the reflection makes its claims: the certificate, the audit, the report, the feedback. A reviewer should be able to check every claim quickly; a claim with no item reads as a promise, and an item with no claim as compliance.
Begun early, before anyone asks
Remediation that exists at the first letter has one reader; remediation promised at the Tribunal has been absent from every earlier reading. The Tribunal weighs conduct since the events: in one nurse’s case, three and a half years of the employer’s endorsement weighed against a suspension. The instruments you start now can continue as ordinary practice and recertification.
Facing a Council or Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200What the course covers
Ten sections and 56 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.
Introduction — What Remediation Means in New Zealand Healthcare
Five lessons
Regulator Perspectives on Remediation — MCNZ, NCNZ, Pharmacy Council, Dental Council, HPCA Authorities
Six lessons
Weak vs Strong Remediation Strategies
Seven lessons
CPD as a Tool for Remediation
Six lessons
Using Audits to Demonstrate Sustained Improvement
Six lessons
Supervision and Mentorship in Remediation
Six lessons
Patient and Colleague Feedback as Evidence of Change
Seven lessons
Integrating Remediation into Portfolios and Hearings
Six lessons
Embedding Remediation into Daily Practice and Professional Identity
Five lessons
Conclusion and Key Takeaways
Key takeaways and the post-course assessment
Show every lesson title
- Section 01 · Introduction — What Remediation Means in New Zealand Healthcare
- Defining Remediation; Why Remediation Matters for Patients; Why Remediation Matters for Regulators; Weak vs Strong Remediation; Remediation as a Lifelong Standard.
- Section 02 · Regulator Perspectives on Remediation — MCNZ, NCNZ, Pharmacy Council, Dental Council, HPCA Authorities
- Medical Council of New Zealand (MCNZ); Nursing Council of New Zealand (NCNZ); Pharmacy Council of New Zealand; Dental Council of New Zealand; HPCA Authorities (Allied Health Professions); Shared Regulator Themes.
- Section 03 · Weak vs Strong Remediation Strategies
- Characteristics of Weak Remediation; Characteristics of Strong Remediation; Case Comparison: Medicine — Prescribing Errors; Case Comparison: Nursing — Confidentiality Breach; Case Comparison: Dentistry — Consent and Communication; Case Comparison: Allied Health — Boundary Breach; Why Regulators Value Strong Remediation.
- Section 04 · CPD as a Tool for Remediation
- Why CPD Matters in Remediation; Characteristics of Weak CPD; Characteristics of Strong CPD; Types of CPD Regulators Value in Remediation; Integrating CPD into Remediation Portfolios; Practical Tips for Using CPD in Remediation.
- Section 05 · Using Audits to Demonstrate Sustained Improvement
- Why Audits Matter; Types of Audits Used in Remediation; Characteristics of Weak Audits; Characteristics of Strong Audits; Integrating Audits into Remediation Portfolios; Practical Tips for Effective Audits.
- Section 06 · Supervision and Mentorship in Remediation
- Why Supervision Matters; Role of Mentorship; Characteristics of Weak Supervision/Mentorship; Characteristics of Strong Supervision/Mentorship; Integrating Supervision into Remediation Portfolios; Practical Tips for Professionals.
- Section 07 · Patient and Colleague Feedback as Evidence of Change
- Why Feedback Matters; Patient Feedback; Colleague Feedback; Characteristics of Weak Feedback; Characteristics of Strong Feedback; Integrating Feedback into Portfolios; Practical Tips for Professionals.
- Section 08 · Integrating Remediation into Portfolios and Hearings
- Purpose of Remediation Portfolios; Structuring Portfolios; Remediation at Hearings; Weak vs Strong Presentation; Practical Tips for Portfolios and Hearings; Why Presentation Matters.
- Section 09 · Embedding Remediation into Daily Practice and Professional Identity
- Remediation as Professional Identity; Daily Habits that Sustain Remediation; Mentorship and Role Modelling; Building Resilience to Maintain Remediation; Remediation Across a Career.
- Section 10 · Conclusion and Key Takeaways
- Conclusion; Key Takeaways.
How to respond to a Council or Board notification, complaint or allegation
Every Council or Board, a competence reviewer, a Professional Conduct Committee and the Tribunal apply the same tests to each item of remediation. The course teaches the four that every item has to pass.
Remediation is the part of a response the authority does not have to take on your word.
- TargetedAimed at the concern itself — the drug class, the consent conversation, the boundary, the record — and named from your authority’s standard.The course sets targeted and untargeted remediation side by side.
- VerifiableConfirmable by someone else: a dated certificate, an audit with figures, a signed report, feedback gathered through a third party.The course gives each instrument a section of its own.
- SustainedRepeated over time — the second audit, the reports at intervals, the feedback gathered again — showing the change held.The course shows how a portfolio records change over months, not days.
- Begun early, and linked to the lessons learntUnder way before anyone asked, and tied to what the reflection says was learnt.This course is the dated item you attach — and it names the other evidence.
A claim with no evidence reads as a promise; evidence with no reflection reads as compliance.
Take advice from your indemnity insurer, your union or a lawyer before you respond to anyone.
Facing a Council or Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200How this course helps with a Council or Board investigation
Four instruments, weak and strong versions of each, four case comparisons and the portfolio that holds them.
It sets weak and strong remediation side by side, four times
The characteristics of weak remediation — vague, generic, untargeted, unverified, late — and of strong — specific, targeted, evidenced, repeated, begun before it was asked for — then four case comparisons on the same events: a prescribing error in medicine, a confidentiality breach in nursing, a consent failure in dentistry, a boundary breach in allied health. In each pair one practitioner’s remediation was accepted and the other’s was not, and the difference was never effort.
It works through the four instruments, one section each
CPD: why targeted hours weigh more than hours on anything, the types the authorities value, and how it is recorded. Audit: the kinds used in remediation, and what a strong one looks like — criteria from the standard, a baseline, a repeat after an interval, the figures shown, a second signature. Supervision and mentorship: a named person, a set interval, written reports on the practice concerned. Feedback: from patients and colleagues, gathered on purpose, through someone else, and repeated.
It shows how the instruments are assembled and presented
The purpose of a remediation portfolio, how it is structured so that every claim in the reflection points to a dated item, how it is presented at a hearing, and weak against strong presentation. A portfolio is read in the order it makes its claims, and the course teaches the order.
It makes remediation a habit rather than a response
Remediation as professional identity, the daily habits that sustain it, the mentor and the peer who keep it honest, resilience when the programme is long, and remediation across a career. Counts: a written plan with goals named from your standard; CPD on the concern itself, this course’s dated certificate among it; an audit repeated after an interval with the figures shown; supervision or mentoring with written reports; patient and colleague feedback gathered through someone else; a reflection that links each change to the lessons learnt. Counts for little: hours on another subject, a plan copied from a template, a promise where evidence should be, nothing someone else can check. For the stages from the first letter to the Tribunal, see the Council and Board investigation process, explained.
Read the primary sources
- Health Practitioners Competence Assurance Act 2003 — the Act
- Every Council and Board, in one place — Responsible authorities
- The Act — scopes of practice and the practising certificate
- Medical Council — Good medical practice
- Nursing Council — Code of Conduct
- Health Practitioners Disciplinary Tribunal — decisions
Who wrote it
In short
Remediation for Fitness to Practise is a two-hour remediation course, self-paced, for any practitioner facing a notification, investigation, complaint or allegation before one of New Zealand’s 18 responsible authorities. It defines remediation by the three tests every authority applies — targeted, verifiable, sustained — reads the Medical Council, the Nursing Council, the Pharmacy Council, the Dental Council and the allied HPCA authorities side by side, and compares weak and strong remediation in four case comparisons (a prescribing error, a confidentiality breach, a consent failure, a boundary breach). It gives each of the four instruments a section — targeted CPD, repeated audit, supervision and mentorship with reports, patient and colleague feedback — and covers how they are assembled into a portfolio and presented at a hearing. Ten sections with a reflective quiz after each of the first nine, a post-course assessment, and a dated certificate from Healthcare Ethics Courses for your recertification. Remediation, not advice: the course decides no matter, and your indemnity insurer, your union or association or a lawyer should read anything before it goes to your authority.
What New Zealand’s Councils and Boards count as remediation
Remediation is the part of a response the authority does not have to take on your word. Under the Health Practitioners Competence Assurance Act 2003 an authority that finds practice below the required standard may order a competence programme, conditions on a scope of practice, supervision, an examination or an assessment, and each is reviewed later against what has changed; the Tribunal’s conditions are made of the same instruments, with review dates. The working definition every authority applies is the same: action targeted to the concern, verifiable by someone other than the practitioner, and sustained over time. The course organises remediation around the four instruments those orders are made of — CPD targeted to the concern, audit repeated, supervision or mentoring with written reports, and feedback from patients and colleagues gathered on purpose — joined to a written plan, a reflection and a portfolio.
Two things are New Zealand-specific. The first is timing: the same file is read by several readers in turn, so remediation that exists at the first letter has one reader, while remediation promised at the Tribunal has been absent from every earlier reading. The second is the recertification programmes — the Medical Council’s professional development plan and annual conversation, the Pharmacy Council’s learning goals and critical reflection, the Dental Council’s plan, professional peer and written reflection, the Nursing Council’s professional development hours and audit: a remediation portfolio is written in the language of the programme that applies to you, and the instruments you start now can continue as ordinary practice.
What these words mean
The three terms that decide where a matter goes, and the other words the course uses.
- Professional Conduct Committee
- The committee the Council or Board appoints under s 71 of the Act to investigate a conduct concern: two members of the profession and a layperson with a legal adviser. It asks for your written response, may hear from you, and recommends anything from no further action, through counselling and a competence or health review, to a charge before the Tribunal (s 80).
- Professional misconduct
- The Tribunal’s ground under s 100 of the Act: malpractice or negligence in your scope of practice, or conduct that has brought or was likely to bring discredit to the profession. Dishonesty, a boundary breach and a breach of confidence are among the findings made under it.
- Remediation
- Corrective action targeted to the concern, verifiable by someone other than the practitioner, and sustained over time. The three tests every authority applies before it counts anything.
- The three routes under the HPCA Act
- Fitness to practise is the phrase practitioners use for the whole process. Under the Health Practitioners Competence Assurance Act 2003 the Council or Board takes one of three routes: a competence review (your practice against the required standard); the health process — the Act’s fitness to practise provisions, for impairment by a mental or physical condition; or a referral of your conduct to a Professional Conduct Committee, which can lay a charge of professional misconduct before the Tribunal. Which route your letter names tells you how the matter is being treated.
Targeted, verifiable, competence programme, conditions, audit, supervision and mentorship, feedback, portfolio and the other terms the course uses
- Targeted
- Aimed at the specific concern rather than the general subject: CPD on prescribing the drug class concerned, not a clinical update; an audit of consent conversations rather than of the practice in general. The first test the authorities apply.
- Verifiable
- Confirmable by someone else: a certificate with a date and a subject, an audit with figures, a supervisor’s signed report, feedback gathered through a third party. A reference carries weight when it describes the practice concerned since the event.
- Competence programme
- The programme an authority may order under the Act where practice is below the required standard, drawn up with the practitioner and reviewed against what has changed. Built from the four instruments, and extended where the evidence at review is thin.
- Conditions
- Requirements included in a scope of practice by an authority or the Tribunal — supervision, an audit requirement, education, a restriction — each with a review date. Removed on evidence.
- Audit
- A structured comparison of the practice concerned against criteria drawn from the authority’s standard, with a baseline, a repeat after an interval and the figures shown, signed by someone other than the practitioner.
- Supervision and mentorship
- A named person, a set interval, written reports on the practice concerned. Supervision is required by an authority and reports to it; mentorship is chosen by the practitioner and reports to the portfolio. Both count when the reports exist.
- Feedback
- Patient and colleague views on the practice concerned, gathered on purpose, through someone other than the practitioner, and repeated after an interval. Testimonials, satisfaction surveys and one-off feedback all count, and each counts for more when it speaks to the practice concerned and was gathered through someone else.
- Portfolio
- The organised file that holds the four instruments beside the reflection, structured so that every claim in the reflection points to a dated item. Read in the order it makes its claims.
The provisions remediation is assessed against
Remediation is what a competence programme, a condition and a Tribunal order are each designed to produce, and what each is reviewed against afterwards. These are the provisions of the Health Practitioners Competence Assurance Act 2003 under which remediation is ordered, evidenced and reviewed, and the standards a plan is written to.
Section 38 — orders after a review
Where competence is not at the required standard the authority may order a competence programme, conditions on the scope of practice, an examination or assessment, or supervision — educative measures, not discipline. Each is drawn up with you and reviewed against evidence that it has happened, and a plan already under way is the one the order is built from. Read it.
For this course: This is the section under which a remediation plan becomes an order — a competence programme with components, dates and a reviewer — and the course teaches the plan the order will resemble.
Section 80 — what a Professional Conduct Committee may recommend
After investigating, the Committee may recommend counselling, a review of competence, health or scope, no further action or conciliation, or a charge before the Tribunal. What weighs in the choice is whether the concern has already been addressed, and dated, structured remediation is how that is shown. Read it.
For this course: A Committee may recommend a competence review or conditions in place of a charge where remediation is already under way; the course shows what "already under way" has to look like on paper.
Section 101 — the penalties
Censure, conditions, suspension for up to three years, cancellation of registration, a fine of up to NZ$30,000 and costs. Conditions are the Tribunal’s remediation orders — supervision, mentoring, courses in ethics, boundaries or informed consent, with review dates — and it weighs insight, remediation and conduct since the events every time. Read it.
For this course: The Tribunal’s conditions are remediation orders, and the course teaches the seven parts of a plan so that a practitioner can propose one rather than receive one.
Section 118 — the authority sets your standards
Every responsible authority must set standards of clinical competence, cultural competence and ethical conduct for its profession. A remediation plan is written to your authority’s own standard: each goal names the obligation it answers, and a goal that names no standard has no target. Read it.
For this course: Remediation is measured against the authority’s own standard, so a plan that names the standard’s heading beside each goal is the one the authority can assess.
Also engaged: Section 36 — review of competence: a dated plan already under way answers the question before it is put · Section 39 — interim suspension or conditions pending a review, revisited on evidence that the risk has been addressed · Scopes of practice and the practising certificate — conditions on either, removed once the remediation is evidenced · Medical Council — recertification, competence programmes and the policy on returning to practice after three years · Nursing Council — competence programmes and the continuing competence requirements.
What each stage can order, and what it reviews against
Remediation is ordered at some stages and reviewed at all of them, under one Act, whichever authority registers you.
The Registrar: what has already changed?
The first reader sorts the notification into competence, health or conduct and reads your response for what has changed since — dated and confirmable. Remediation that already exists can end a matter here: the Medical Council closed matters with 37 educational letters in 2024/25.
A competence review: what programme should be built?
Where reviewers find practice below the standard, the authority may order a competence programme drawn up with you, conditions, supervision, an examination or an assessment. Of the Medical Council’s eighteen performance assessments in 2024/25, ten ended in no further action or an educational letter and seven in a competence programme.
The health route: what plan is in place?
Where a condition may affect your ability to practise safely, the authority may require a medical examination and place conditions on your practice. Remediation here is a health plan with a treating practitioner’s reports, monitoring where required and a supervisor who knows — and a plan begun before it was required is read very differently.
A Professional Conduct Committee: is the change already evidenced?
Members of your profession and a layperson, with a legal adviser, read your response and portfolio and meet you. Counselling, a review or no further action are open where the change is already evidenced; a charge can follow where it is only promised.
The Tribunal: what has been done, and when did it start?
The Tribunal decides what happened, then weighs insight, remediation and conduct since the events when it chooses the penalty. Its conditions are made of the same instruments — supervision, mentoring, courses, audits — with review dates.
Return, review and conditions lifted
Conditions and a return to practice are reviewed against the evidence. The Medical Council’s return-to-practice conditions ask for supervision reports at one month, three months and every three months after, and conditions are removed once supervision is completed satisfactorily.
Facing a Council or Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200This course is written for every registered profession under the Health Practitioners Competence Assurance Act 2003 — the process is the same for all. Ten professions also have Ethics and Professionalism courses written to their own Council or Board’s standard. Find the courses for your profession →
Frequently asked questions
When should remediation start?
Now, before it is required. Remediation that exists at the first letter has one reader; remediation promised at the Tribunal has been absent from every earlier reading. The Tribunal weighs conduct since the events in every penalty decision, and competence reviewers and Committees read the same way. The course is written for the first letter.
How is a remediation portfolio structured — and will my Council or Board accept this course as part of it?
In the order the reflection makes its claims: each statement of change points to a dated item — the certificate, the audit, the report, the feedback — and the items are organised by instrument with an index, so that a reviewer can check every claim quickly. The course’s portfolio section covers structure, presentation at a hearing, and weak against strong presentation. No provider is accredited by any Council or Board, and no course decides a matter. What every authority, a Committee and the Tribunal weigh is dated, targeted remediation with reflection that engages your own code — and this course is written to the ground every authority’s standard shares on this subject, so the connection to yours is plain. Check the wording of any direction with your indemnity insurer, union, professional association or lawyer before you rely on it.
Should I take advice before I respond?
Yes — before anything goes to your Council or Board, a competence reviewer, a Professional Conduct Committee, the Tribunal or your employer. Your indemnity insurer, your union or professional association, or a lawyer should read a response and a portfolio before they are sent. Nothing on this page is legal advice, and no course determines the outcome of a matter.
I have done a lot of CPD since the concern was raised. Why is the authority not satisfied?
Because every authority reads CPD first for whether it is targeted to the concern — the drug class, the consent conversation, the boundary — and whether it sits beside the other instruments. All of it counts; four hours on the drug class concerned, beside a prescribing audit with figures, is what the authority is looking for, and the general updates count most when the reflection says what each contributed. The course’s CPD section is about targeting.
Which piece of remediation carries the weight?
A repeated audit with the figures shown is targeted, verifiable and sustained by its nature, which is why the course gives audit a section of its own. No single instrument is enough on its own: every reader takes the plan, the CPD, the audit, the reports and the feedback together, each pointing back to the reflection.
The concern is dishonesty. Can that be remediated at all?
The authorities and the Tribunal say yes, and read the evidence sceptically. Remediation of a probity lapse has to prove honesty rather than skill: an audit of records against claims repeated over time, a supervisor’s report on documentation, restitution where money is involved, CPD on probity, and a reflection that names the dishonesty as dishonesty. The Tribunal weighs it heavily when it is there and treats its absence as a continuing risk to the register.
Do character references and testimonials help?
Yes, and they carry most weight when they speak to the practice concerned. A reference from a colleague who has seen the practice since the event, and says what they saw, is evidence of change; a testimonial from a patient about the consent conversation or the communication concerned is feedback. A reference that speaks only to good character still helps, but it sits beside the four instruments rather than in place of them. The course covers what gives a reference or a testimonial its weight.
What does supervision have to look like to count?
A named person, a set interval, and written reports on the practice concerned — not a colleague who is available if needed. Where the authority requires supervision the supervisor reports to it; where the practitioner chooses a mentor the reports go in the portfolio. The course covers weak and strong supervision and mentorship and how the reports are written.
How do I gather patient or colleague feedback that the authority will accept?
Through someone else, on purpose, about the practice concerned, and more than once. A practice manager or a colleague collects it; the questions are about the consent conversation, the communication or the conduct concerned; the results are shown, including the unfavourable ones; and it is repeated after an interval. The course gives feedback a section of its own.
How is this different from the Insight and Reflection courses?
Insight is what you understand; Reflection is how you write it down; this course is what you have done about it and how it is proved. The three are read together by every authority: a strong reflection beside no remediation is read as good writing, and remediation beside no reflection is read as compliance. Practitioners facing a matter often take all three.
Which Council or Board is this course written for?
All 18. Every authority under the Act orders remediation through the same provisions — competence programmes, conditions, supervision — and reviews it against the same tests. The course reads the Medical Council, Nursing Council, Pharmacy Council and Dental Council programmes in their own words and the allied professions’ alongside; your portfolio is written to your own recertification programme.
How long does it take, and how long do I have access?
The course is 2 CPD hours, self-paced, with twelve months’ access from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours, for a response, a portfolio or your recertification.
Courses that work alongside this one
This is one of three companion courses to the Fitness to Practise overview, and the last step in the progression: reflection produces insight, and insight is what makes remediation effective.
Reflection for Fitness to Practise
Asked for a written reflection or a letter of reflection after a notification? Three models, what a strong statement contains, five pitfalls. 2 CPD hours.
Insight for Fitness to Practise
Asked to show insight after a notification? The staged model, the four components a Council or Tribunal assesses, and what undermines it. 2 CPD hours.
Fitness to Practise for Healthcare Professionals
A fitness to practise notification in NZ: the three routes under the HPCA Act, your rights, and the outcomes from no action to cancellation. 2 CPD hours.
Rebuilding Trust of Patients, Colleagues, the Public and the Regulator
After a notification, conditions or a Tribunal finding in NZ, what is assessed is what you did next: insight, remediation, evidence of change. 2 CPD hours.
Ensuring No Repeat of Misconduct or Mistake in Future Practice
Not every mistake is misconduct. After a Council or Board notification: what separates them, the blind spots you cannot see, making change hold. 2 hrs.
Dealing with a Complaint or Investigation Professionally
Responding to a complaint, notification, competence review or conduct committee in NZ: the first letter, the meeting, what to write. 2 CPD hours.
Documentation for Healthcare Professionals
Clinical documentation and health records course for NZ health practitioners facing a notification about records, late entries or amendments. 2 CPD hours.
Remediation for Fitness to Practise
This course. Root cause rather than symptom, SMART goals, the seven parts of a written plan, the activities that count, documenting change, and the five pitfalls.
See all CPD courses for healthcare professionals in New Zealand →
Start today, finish at your own pace
Immediate access on purchase. Twelve months' access, a dated certificate on completion, and 2 CPD hours issued by Healthcare Ethics Courses.
