Chiropractic Board notification · Written to Code of Ethics

Ethics and Ethical Standards for Chiropractors for Chiropractors facing a Chiropractic Board investigation, complaint or allegation

The allegation concerns your ethical judgement, behaviour or conduct as a chiropractor.

Consent — a neck adjustment without the risks explained
Boundaries — a boundaries breach with a patient or a colleague
Care plans — a plan or package sized to the practice, not the patient
Claims — a condition or a cure the evidence cannot support
ACC claims — care billed that was never given, or a form signed for another
Treating whānau — family treated, and the care claimed from ACC
Confidentiality — a file shared with a spouse, an employer or an insurer
Any other — ethical concern or allegation of unethical conduct

Facing an allegation of unethical behaviour or misconduct like these — from the Chiropractic Board, a Professional Conduct Committee or the Health Practitioners Disciplinary Tribunal?

Help with a Chiropractic Board investigation, complaint or allegation starts here. This CPD course helps you remediate — and demonstrate the remediation, with a dated certificate for your written response, your portfolio or a Committee or Tribunal direction.

Buy this course — NZ$200 Bulk buy — any five or ten courses

Immediate access · certificate on completion · twelve months' access

2 CPD hours
Self-paced
Written for New Zealand
CPD certificate
Bulk buy: any 5 for NZ$850 · any 10 for NZ$1,400

At a glance

Who it is for: Any chiropractor facing a Chiropractic Board complaint, notification or allegation, a Professional Conduct Committee investigation or a competence review about ethical conduct, behaviour or decisions — an allegation of unethical behaviour, conduct or action
Authorities covered: The Chiropractic Board (Te Poari Kaikorohiti o Aotearoa), its Professional Conduct Committees and the Health Practitioners Disciplinary Tribunal
Length: 10 sections, 64 lessons, 2 CPD hours
Format: Self-paced, online, immediate access, twelve months from purchase
Certificate: Issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
Price: NZ$200 · any 5 for NZ$850 · any 10 for NZ$1,400

Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.

2CPD hours, issued by Healthcare Ethics Courses

10Sections, nine closing with a reflective quiz

62Lessons, plus a post-course assessment

NZ$200One off. Twelve months' access

Who this course is for

Facing an allegation of unethical behaviour or conduct

The Board’s letter says a consent, a plan, a claim, a confidence or a relationship fell short of the Code of Ethics. This course is how you account for the decision — which is not the same as defending it — and show you have remediated.

Dealing with a Chiropractic Board complaint

The Board has sent you the complaint and asked for your response. The notes show the segments adjusted and the visits billed, not why; this course gives your response the reasoning the Board reads for.

A complaint with the Health and Disability Commissioner

A complaint about a patient’s care goes to the Commissioner first, and the Board cannot investigate until it is closed or returned — though it can make interim orders meanwhile. The Commissioner has recommended consent and documentation courses after a neck adjustment complaint; remediation completed now is already documented.

An ACC claim or form questioned

Care billed that was not given, a form completed for someone unregistered, family treated on ACC — which the 2026 Boundaries standard does not allow. The Tribunal has cancelled registrations over ACC claims, and the course gives probity and the claim a section of their own.

Before a competence review panel or a Professional Conduct Committee

Usually two chiropractors and a layperson at your practice — at least ten records audited, three consultations observed; or two chiropractors and a layperson, with a legal adviser, investigating conduct. A dated certificate and a reflective account are evidence either can weigh.

Facing a misconduct charge or hearing before the Tribunal

A charge of professional misconduct has been laid, or a penalty is being decided — and the Tribunal has suspended a chiropractor over a relationship with a patient and cancelled registrations over ACC fraud. Remediation completed before the hearing, dated and documented, is weighed every time.

The concerns this course speaks to

Consent to a neck adjustment

The risk of a cervical adjustment not explained, an alternative not offered, consent taken on the first visit and never revisited when the technique changed. The Code requires consent for each new plan or change, with the risks explained and recorded, and the Commissioner has found a breach where a neck was adjusted without that conversation.

Boundaries with patients and colleagues

A patient of years who became a partner, a patient’s partner, a gift or a loan, a message after hours, a colleague harassed. The 2026 Professional Boundaries standard covers patients, their close contacts and colleagues and places the responsibility solely on you; the Tribunal suspended a chiropractor who began a relationship with a patient he continued to treat.

Care plans and the practice

A twelve-month plan sold on the first visit, a prepaid package, maintenance care continued because it pays, imaging ordered because the machine is there. The Code requires a plan developed in partnership with the patient and financial interests that do not influence clinical decisions; complaints about aggressive marketing of costly plans reach the Board.

The evidence and the claim

A condition the evidence does not support, a cure implied, a testimonial on the website, a free spinal check that ended in a plan. The Board’s Advertising Standards require every claim to be backed by evidence you can produce, and the course treats the claim as an ethical decision rather than a marketing one.

Probity, ACC and an allegation of dishonesty

Visits billed that were not given, patients claimed who were not seen, an ACC form completed for someone unregistered, notes that do not match the billing. The Code requires honesty in claims to ACC and insurers; the Tribunal cancelled a chiropractor’s registration after an ACC fraud of more than NZ$130,000.

Treating whānau

A partner or a parent treated at the practice, and the care claimed from ACC. The 2026 Boundaries standard permits treating whānau where it is culturally appropriate — but not as ACC-funded care — and expects the treatment to stay clinically justified and recorded like any other.

Confidentiality against the family, the employer and the insurer

A spouse who asks, an employer paying for the care, an insurer who wants the whole file, a small town where the practice is on the main street. The Code requires confidentiality to be kept even after care ends, and the course sets out what may be shared with whom, on what consent, and how it is recorded.

Cultural safety and any other concern

A Māori patient’s reluctance to be touched read as non-compliance, tikanga around the head not asked about, whānau kept out of the plan of care. The Code takes Te Tiriti o Waitangi as its foundation and requires culturally safe care. Any allegation is measured against a principle of the Code or a standard — the course shows you how to find it and answer it.

Facing a Chiropractic Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.

Buy this course — NZ$200

What the course covers

Ten sections and 64 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.

Section 01

Introduction to Ethics in Chiropractic Practice

Five lessons

Section 02

Core Ethical Principles in Chiropractic Care

Six lessons

Section 03

Professional Boundaries in Chiropractic Practice

Six lessons

Section 04

Confidentiality and Privacy

Seven lessons

Section 05

Informed Consent and Communication

Eight lessons

Section 06

Ethical Decision-Making in Practice

Seven lessons

Section 07

Cultural Safety and Ethical Practice in New Zealand

Seven lessons

Section 08

Ethics in Complaints, Competence Concerns, and Fitness to Practise

Eight lessons

Section 09

Reflective Practice, Insight, and Remediation

Eight lessons

Section 10

Conclusion and Key Takeaways

Key takeaways and the post-course assessment

Show every lesson title

Section 01 · Introduction to Ethics in Chiropractic Practice: What is Ethics in Chiropractic Practice?; Why Ethics Matters in Chiropractic Practice; Ethical Practice and Professional Expectations; Ethics in Everyday Clinical Practice; Common Ethical Challenges in Chiropractic Practice.
Section 02 · Core Ethical Principles in Chiropractic Care: Respect for Autonomy; Beneficence; Non-Maleficence; Justice; Confidentiality; Professional Integrity and Honesty.
Section 03 · Professional Boundaries in Chiropractic Practice: Understanding Professional Boundaries; Types of Professional Boundaries; Boundary Risks in Chiropractic Practice; Maintaining Professional Boundaries; Responding to Boundary Concerns; Professional Boundaries and Fitness to Practise.
Section 04 · Confidentiality and Privacy: Understanding Confidentiality in Chiropractic Practice; Types of Confidential Information; Maintaining Confidentiality in Practice; Consent and Information Sharing; Limits of Confidentiality; Confidentiality Risks in Chiropractic Practice; Confidentiality and Fitness to Practise.
Section 05 · Informed Consent and Communication: Understanding Informed Consent in Chiropractic Practice; Elements of Valid Consent; Types of Consent in Chiropractic Practice; Consent as an Ongoing Process; Communication in Chiropractic Practice; Communication in Challenging Situations; Documentation of Consent and Communication; Consent, Communication, and Fitness to Practise.
Section 06 · Ethical Decision-Making in Practice: Understanding Ethical Decision-Making; Common Ethical Dilemmas in Chiropractic Practice; Ethical Decision-Making Framework; Seeking Support and Advice; Ethical Decision-Making and Communication; Ethical Decision-Making in Challenging Situations; Ethical Decision-Making and Fitness to Practise.
Section 07 · Cultural Safety and Ethical Practice in New Zealand: Understanding Cultural Safety; Te Tiriti o Waitangi and Healthcare Practice; Māori Health Perspectives; Addressing Health Inequities; Communication and Cultural Safety; Cultural Safety in Practice; Cultural Safety and Fitness to Practise.
Section 08 · Ethics in Complaints, Competence Concerns, and Fitness to Practise: Understanding Complaints in Chiropractic Practice; Competence Concerns in Chiropractic Practice; Fitness to Practise; Ethical Response to Complaints; Insight and Reflection; Remediation and Improvement; Preventing Complaints and Competence Concerns; Ethical Practice and Public Trust.
Section 09 · Reflective Practice, Insight, and Remediation: Understanding Reflective Practice; Developing Insight; Models of Reflective Practice; Writing Effective Reflective Statements; Understanding Remediation; Demonstrating Effective Remediation; Reflective Practice, Insight, and Fitness to Practise; Building a Reflective and Ethical Practice.
Section 10 · Conclusion and Key Takeaways: Conclusion; Key Takeaways.

How to respond to a Chiropractic Board notification, complaint or allegation

The Board, a competence review panel, a Professional Conduct Committee and the Health Practitioners Disciplinary Tribunal all read a response for the same four parts. The course teaches each one.

The notes show the segments adjusted and the visits billed; your response has to show the decision.

Which junction it wasTechnique and risk, plan and patient, claim and evidence, years and boundary — named in the Code’s words, with both sides of it.The course maps the four principles of health ethics onto the Code’s seven, so you can name them in the Board’s words.
What you weighed, and what you saidWhat screening was done, which alternatives were offered, what was said about the plan, its cost and what the care could do.Weak and strong responses to six New Zealand events show the difference.
What it cost the patientIn the patient’s terms — the harm, the money, the trust.The course shows how to describe the effect without arguing the complaint.
What has changed, and who can confirm itWith dates: a mentor’s or peer’s report, an audit of records, consent, plans or claims after an interval, the website reviewed against the Advertising Standards.This course is the dated item you attach — and, for a claim or a boundary allegation, remediation targeted to the lapse.

The philosophy of care offered as a reason reads as the absence of insight.

Take advice from your indemnity insurer, your union or a lawyer before you respond to anyone.

Facing a Chiropractic Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.

Buy this course — NZ$200

How this course helps with a Chiropractic Board investigation

Twelve responses to six events from New Zealand practice

A cervical adjustment without the risk discussed. A plan sized to the practice. A website claim the evidence could not support. Notes that did not match the visits billed. A patient of years who became a partner. A Māori patient’s reluctance to be touched read as non-compliance. Each event has two responses in the course — the one that closed the matter and the one that went to a Committee. The chiropractor who names the principle first, does not offer the philosophy of care as a reason, and points to something dated is the one who continues.

What a panel or a Committee will weigh as remediation

Counts: this course’s dated certificate; CPD targeted to the principle concerned; a mentor’s or peer’s written reports; an audit of records, consent documentation, care plans or claims repeated after an interval; the website reviewed against the Advertising Standards and the review documented; Māori-led cultural safety education where the concern engages it; restitution where money is involved. Counts for little: hours on another subject, the practice or the patient blamed, an apology for the complaint, and reflection that argues the case. For the stages from the first letter to the Tribunal, see the Council and Board investigation process, explained.

Read the primary sources

Who wrote it

Dr Shehzad Iqbal

Course author and facilitator, Healthcare Ethics New Zealand

Dr Iqbal has designed and delivered ethics, probity and professionalism training for healthcare professionals since 2020, working with registrants across regulated health professions, online and face to face. He combines clinical practice with formal postgraduate training in healthcare law and ethics.

MBBS · MRCS · MRCGP · Postgraduate Certificate in Healthcare Law and Ethics, University of Dundee

Written and reviewed by Dr Shehzad Iqbal. Last reviewed September 2026.

In short

Ethics and Ethical Standards for Chiropractors is a 2-hour self-paced remediation course for chiropractors registered with the New Zealand Chiropractic Board facing a notification, investigation, complaint or allegation, mapped to the Board’s Code of Ethics (July 2026), its Professional Boundaries standard and its competency standards. It is organised around the four junctions where chiropractic ethics is decided — technique and risk, plan and patient, claim and evidence, years and boundary — and teaches the four ethical principles at each, in the Code’s own words and through Te Tiriti o Waitangi. It works through consent to a cervical adjustment, the plan and the practice, what may be claimed, candour after an adverse event, confidentiality in a family practice and a small town, informed refusal, honesty in notes, billing and advertising, boundaries and fitness to practise, with six New Zealand case comparisons and a section on the response and the letter the Board reads. Ten sections with a reflective quiz after each of the first nine, a post-course assessment, and a dated certificate from Healthcare Ethics Courses. Remediation, not advice: no course decides a matter, and your indemnity insurer, professional association or a lawyer should read anything before it goes to the Board.

Four principles, a plan and a philosophy

Chiropractic ethics is decided in a room that holds three things at once: a patient on the table, a plan on the desk and a view of what chiropractic is for. The four principles the course is built on — autonomy, beneficence, non-maleficence and justice — agree in most visits; the visit that produces a complaint is the one in which one of them was outweighed by the plan or the philosophy. The course maps each to the seven principles of the Code of Ethics of July 2026 — care; honesty and integrity; trust and respect; privacy and confidentiality; relationships and communication; professional collaboration; professionalism and obligations — and to the Professional Boundaries and Advertising Standards.

Three things are chiropractic-specific. The technique that carries risk: consent before a cervical adjustment is a conversation, not a form. The plan: care sold in packages puts the patient’s interest and the business in the same sentence. The claim: what a chiropractor says the care can do, on a website or at a public check, is where honesty and non-maleficence meet.

What these words mean

The three terms that decide where a matter goes, and the other words the course uses.

Professional Conduct Committee: The committee the Council or Board appoints under s 71 of the Act to investigate a conduct concern: two members of the profession and a layperson with a legal adviser. It asks for your written response, may hear from you, and recommends anything from no further action, through counselling and a competence or health review, to a charge before the Tribunal (s 80).
Professional misconduct: The Tribunal’s ground under s 100 of the Act: malpractice or negligence in your scope of practice, or conduct that has brought or was likely to bring discredit to the profession. Dishonesty, a boundary breach and a breach of confidence are among the findings made under it.
Informed consent: Agreement to care by a patient who has capacity, has been told what a reasonable person in their position would want to know — the risk, the alternatives, the plan, the cost — and is free to decline. A patient’s legal right and a Code expectation; before a cervical adjustment, a conversation and not a signature.
The three routes under the HPCA Act: Fitness to practise is the phrase practitioners use for the whole process. Under the Health Practitioners Competence Assurance Act 2003 the Council or Board takes one of three routes: a competence review (your practice against the required standard); the health process — the Act’s fitness to practise provisions, for impairment by a mental or physical condition; or a referral of your conduct to a Professional Conduct Committee, which can lay a charge of professional misconduct before the Tribunal. Which route your letter names tells you how the matter is being treated.

The four principles, consent, adverse events and the other terms the course uses

Autonomy: The patient’s right to decide about their care on adequate information and without pressure. In chiropractic: the risk of the technique explained, the alternative offered, the plan and its cost understood, the refusal respected and recorded.
Beneficence: The obligation to act for the patient’s benefit as they and their circumstances define it, rather than the plan’s length or the philosophy’s. The principle tested by the prepaid package, maintenance care and imaging ordered because the machine is there.
Non-maleficence: The obligation not to cause avoidable harm by act or omission: screening before a cervical adjustment, working within scope and competence, referral when it is needed, adverse events disclosed, not adjusting while unfit. The principle a competence review engages.
Justice: Fairness between patients and to the public: care on need rather than on what a patient will pay for, honesty in claims on ACC, truthful claims to the public. Engaged whenever the practice needs the numbers.
Confidentiality: The duty to keep health information private under the Code and the Health Information Privacy Code, tested in chiropractic by the family that comes together, the employer that pays, and the small town. Not absolute: disclosure is permitted in defined circumstances and on consent, and the course covers how a decision either way is made and recorded.
Adverse event: Harm arising from care — from a strain to a serious injury after a cervical adjustment. The Code’s honesty principle requires openness with the patient, the accident compensation scheme’s treatment-injury route is how the patient is compensated, and disclosure is what lets them claim.
Supportable claim: A statement about what chiropractic care can do that the evidence and the Code allow — on a website, in a testimonial, across the desk, at a public check. The Board’s Advertising Standards require every claim to be backed by evidence you can produce, and the course treats the claim as an ethical decision.

The provisions an ethics concern about a chiropractor engages

The Chiropractic Board publishes its own standards of ethical conduct under the Health Practitioners Competence Assurance Act 2003, and an ethics notification about a chiropractor is measured against them. These are the standard itself and the provisions of the Act the notification runs under.

Chiropractic Board — Code of Ethics

The Chiropractic Board’s Code of Ethics (version 3, July 2026) — seven principles from care to professionalism and obligations — read with the Professional Boundaries standard of the same month and the Advertising Standards. The document the Board reads your response against. Read it.

For this course: The course maps the four principles onto the Board’s Code of Ethics and its Professional Boundaries standard, so that a response cites the standard the Board’s Committee will apply.

Section 71 — referral to a Professional Conduct Committee

An ethics concern about consent, a plan, a claim or a boundary is a conduct concern, and is referred to a Professional Conduct Committee of two chiropractors and a layperson, with a legal adviser, which investigates independently and asks for your written response. Read it.

For this course: An ethics concern about a chiropractor — consent to an adjustment, a boundary, a claim, a treatment plan sold rather than needed — is referred here as conduct, and the course explains what the Committee will look at.

Section 100 — the grounds of discipline

The Tribunal may discipline for professional misconduct — malpractice or negligence, or conduct likely to bring discredit to the profession — among other grounds. A chiropractor has been suspended under it for a sexual relationship with a patient, and convictions for ACC fraud have ended registrations. Read it.

For this course: Boundary breaches, dishonesty in claims and consent failures can each reach this threshold.

Section 101 — the penalties

Censure, conditions, suspension for up to three years, cancellation of registration, a fine of up to NZ$30,000 and costs — and the Tribunal has required ethics training before a struck-off chiropractor may return. Insight and remediation are weighed every time. Read it.

For this course: The Tribunal’s penalty decisions about chiropractors weigh insight and the evidence of change; the course is dated evidence of the change, and shows how to set out the insight in your own reflection.

Also engaged: Section 118 — the Board sets the Code and the standards a complaint is measured against · Section 80 — what a Professional Conduct Committee may recommend, from counselling to a charge · Section 36 — a competence review where a pattern of decisions, not one, is the concern.

What happens after an ethics complaint reaches the Chiropractic Board

The same stages as any complaint about a chiropractor. At every one the reader asks whether you saw the ethical question, decided it for reasons you can state, told the patient what they needed to know, and have reconsidered — with dated evidence.

The complaint reaches the Board — or the Commissioner first
A patient, whānau, a colleague, an employer, ACC or the Commissioner raises the concern. A complaint about a patient’s care goes to the Health and Disability Commissioner first, and the Board cannot investigate until it is closed or returned, though it can make interim orders meanwhile. Then the Board sends you the complaint and asks for your response.
The Board decides the route
No further action, feedback or an educational letter, a competence review, a fitness assessment or a Professional Conduct Committee. The complaint stays on your file and is read alongside any later one.
A competence review
Usually two chiropractors and a layperson visit your practice, audit at least ten records and observe at least three consultations against the Competency-Based Professional Standards. You comment on the draft report; the outcome can be a competence programme with a supervisor, conditions or an assessment.
A fitness assessment
Where a mental or physical condition may affect your practice, the Board assesses it under the Act’s health provisions — a health process, not a disciplinary one, with conditions or monitoring where needed.
A Professional Conduct Committee
Two chiropractors and a layperson, with a legal adviser, investigate independently, read your response, usually meet you, and recommend anything from no further action or counselling to a referral to the Police or a charge before the Tribunal.
The Tribunal
A legally qualified chair, three chiropractors and a layperson hear the charge, usually in public. A relationship with a patient has led to suspension and ACC fraud to cancellation; any order — or an interim suspension or condition imposed along the way — is reviewed against what has changed.

Facing a Chiropractic Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.

Buy this course — NZ$200

Not a chiropractor? New Zealand regulates 18 professions under the Health Practitioners Competence Assurance Act 2003, and the process is the same for all — courses for every registered profession →

Frequently asked questions

What does the Board want in a response to an ethics notification?

The reasoning: which principles were engaged, where they conflicted, which prevailed and why, what the patient was told about risk, alternatives and cost, what the effect was, and what you would weigh differently now — with the principle of the Code you fell short of named by you first. A response that describes only the principle you followed reads as though you never saw the other.

Should someone read my response before I send it?

Yes. Your indemnity insurer, your professional association or a lawyer should see anything before it goes to the Board, a review panel, a Professional Conduct Committee, the Tribunal, ACC or your employer. Nothing on this page is legal advice, and no course determines the outcome of a matter.

Will the Chiropractic Board or a Committee accept this course as remediation?

No provider is accredited by the Chiropractic Board, and no course decides a matter. What the Board, a review panel, a Committee and the Tribunal weigh is dated, targeted remediation with reflection that engages the standard — and this course is written to the Code of Ethics and the Professional Boundaries standard, so the connection is plain. The Commissioner has itself recommended consent and documentation courses, and the Tribunal ethics training. Check the wording of any direction with your indemnity insurer, professional association or lawyer before you rely on it.

A patient had a serious adverse event after a cervical adjustment and has complained. What will the Board look at?

Whether the technique was within your competence, whether the screening the evidence expects was done, whether the risk was explained and an alternative offered so that the consent was real, whether the event was disclosed to the patient and the accident compensation route explained, and whether the record shows all of that. The event alone is not misconduct; the course’s sections on consent to a cervical adjustment and candour after an adverse event are written for exactly this notification.

My care plans run to a standard number of visits. Is that a problem?

It is the question the Board will ask. Beneficence asks whether the plan served the patient’s recovery as they and their circumstances define it; a plan that is the same length for everyone, or sold on the first visit with prepayment, invites the inference that it served something else. The course covers the plan and the practice as chiropractic’s everyday form of the question and shows how a chiropractor accounts for a plan that was in the grey.

The complaint is about what my website says we can treat. Is that an ethics matter?

Yes. What a chiropractor says the care can do is where honesty and non-maleficence meet: a condition the evidence does not support, a cure implied, a testimonial on the website. The Board’s Advertising Standards require every claim to be backed by evidence you can produce and ban testimonials outright, and the course treats the claim as an ethical decision rather than a marketing one.

The notification is about my notes and my ACC billing. Is an ethics course the right one?

It is one of the two. Probity has its own section here — honesty in records, claims and advertising — and the Tribunal has cancelled registrations over ACC claims for care that was not given. The Professionalism course covers the same event from the conduct side; many chiropractors facing a claims complaint take both.

Is cultural safety really an ethical standard for chiropractors?

Yes. The Code takes Te Tiriti o Waitangi as the foundation for relationships in Aotearoa and requires culturally safe care, and the Board’s standards of cultural competence apply — how the head and the body are approached, who is in the room, and how a Māori patient’s reluctance to be touched is read. A complaint about tikanga ignored or whānau excluded is read as an ethical failure, and Māori-led cultural safety education is the remediation that fits it.

How is this course different from the Professionalism course for chiropractors?

This course is about the reasoning behind a decision — consent to a cervical adjustment, the plan, the claim, candour, confidentiality. The Professionalism course is about conduct — how care is sold, boundaries as behaviour, honesty in records and advertising, communication, records and imaging. A chiropractor whose complaint says a decision was wrong usually starts here.

How long does it take, and how long do I have access?

The course is 2 CPD hours, self-paced, with twelve months’ access from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours, for your recertification, a competence programme or a response.

Notifications rarely raise one issue. These are the courses that pair with this one.

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Social Media Professionalism and Boundaries for Healthcare Professionals

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Dealing with a Complaint or Investigation Professionally

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Rebuilding Trust of Patients, Colleagues, the Public and the Regulator

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