Council or Board notification · All 18 responsible authorities
Financial Integrity for Healthcare Professionals for Health Practitioners facing a Council or Board investigation, complaint or allegation
The allegation concerns money — a claim, a fee, an interest, a gift or the use of public resources.
- Claims — care claimed from ACC or a funder, not given as described
- Overstated — a code, a duration or a level of complexity above the service
- Fees — a charge the patient did not agree to, or an estimate not kept
- Interests — a referral to a service you have a stake in, undisclosed
- Gifts — money, property or a bequest from a patient, or an inducement
- Public time — private work, facilities or staff used in public time
- Records — a record that does not support the claim
- Any other — concern about financial conduct or allegation of dishonesty
Facing an allegation of financial dishonesty or misconduct like these — from the Council or Board, a Professional Conduct Committee or the Health Practitioners Disciplinary Tribunal?
Help with a Council or Board investigation, complaint or allegation starts here. This CPD course helps you remediate — and demonstrate the remediation, with a dated certificate for your written response, your portfolio or a Committee or Tribunal direction.
Immediate access · certificate on completion · twelve months' access
- 2 CPD hours
- Self-paced
- Every registered profession
- CPD certificate
- Bulk buy: any 5 for NZ$850 · any 10 for NZ$1,400
At a glance
- Who it is for
- Any registered practitioner facing a funder’s audit, an employer’s investigation, a Council or Board notification, complaint or allegation, or a Professional Conduct Committee investigation about money — a claim, a fee, a conflict of interest, a gift, an inducement or the use of public resources
- Authorities covered
- All 18 responsible authorities under the Health Practitioners Competence Assurance Act 2003, their Professional Conduct Committees and the Health Practitioners Disciplinary Tribunal
- Length
- 10 sections, 101 lessons, 2 CPD hours
- Format
- Self-paced, online, immediate access, twelve months from purchase
- Certificate
- Issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
- Price
- NZ$200 · any 5 for NZ$850 · any 10 for NZ$1,400
Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.
Who this course is for
Facing an allegation about claims, fees or financial conduct
The letter says a claim was made for care not given as described, a code was overstated, a fee was not agreed, an interest was not disclosed, a gift was accepted or public time was used for private work. The Tribunal has cancelled registrations for ACC fraud and for claims for patients not seen; this course is how you separate error from dishonesty in your own case — and show restitution, audit and change.
A funder has queried your claims
ACC or a public funder has reconciled your claims against the records and found a pattern, a code or a duration it questions. What you do now decides whether it stays a funder matter: reconcile, repay, disclose and correct the practice, on advice. The course covers responding when billing errors are identified and how a query escalates from error to allegation.
A patient has complained about a fee or an invoice
A charge not explained before the service, an estimate the invoice did not match, a fee for something not done, what a funder covered and what it did not. Every authority expects informed financial consent for a private fee; the course covers the fee explained, corrected where it was wrong and refunded where it should be.
An interest, a gift or an arrangement has come to light
A stake in a service you refer to, secondary employment, a dual role, a gift from a patient, hospitality from a supplier, an inducement. Managed by disclosure and remediated by disclosure made now and a register kept from here on; the course gives conflicts of interest, gifts and inducements a section each.
A complaint with the Health and Disability Commissioner
A complaint about a patient’s care goes to the Commissioner first, and your Council or Board can act on public safety meanwhile. The Commissioner’s usual recommendations — an apology, an audit repeated after an interval, a written reflection, training — are the remediation this course is built for.
Before a Professional Conduct Committee
Members of your own profession and a layperson, with a legal adviser, investigate independently, read your response beside the record, and usually meet you. They can recommend counselling or a review, decide on no further action or conciliation, or lay a charge before the Tribunal.
The concerns this course speaks to
Claims for care not given as described
A service claimed and not delivered, a patient claimed who was not seen, a treatment claimed at a code it was not, whānau or colleagues treated and claimed from ACC without a record, a service delegated and claimed as your own. The Tribunal has cancelled registration for ACC fraud of NZ$134,578 and struck off a practitioner who claimed for patients not seen; the course works through billing and claims in detail.
Overstated codes, durations and complexity
A longer consultation than the one given, a level of complexity above the presentation, a code that pays more, a pattern an audit found. The authorities tell an honest error from dishonest claiming by three things — the pattern, the scale and your response when it was identified — and the course’s lesson on honest error against reckless or dishonest claiming is written around them.
Fees, estimates and informed financial consent
A fee not explained before the service, an estimate the invoice did not match, a charge for something not done, a funder’s cover misdescribed. The Dental Council’s term is informed financial consent, and every authority expects it for a private fee; the course covers the fee explained, corrected and refunded.
Conflicts of interest and transparency
A referral to a facility you have a share in, secondary employment, a dual role as clinician and supplier, an interest not declared to the patient or the employer. A conflict is managed by disclosure; the course’s fourth section covers types of conflict, disclosure, managing conflicts safely and when they become misconduct.
Gifts, incentives and inducements
Money, property or a bequest from a patient, a gift from a vulnerable patient, hospitality from a supplier, anything of value offered to influence a referral, a prescription or a recommendation. A modest gift recorded and declared is ordinarily acceptable; the course’s fifth section sets out what counts, disclosure and documentation, and when a gift becomes misconduct.
Public, organisational and clinical resources
Private work in public time, public facilities, equipment, systems, prescribing or ordering rights or staff used for private ends without authorisation. A financial integrity matter in every authority’s reading whether or not money changed hands, remediated by the use accounted for and authorisation now sought; the course gives it a section.
Documentation that does not support the claim
A service given and a record too thin to show it, a claim the notes do not match, a duration the record does not support. Documentation and billing must align in both directions; the course covers what the response shows from the evidence that exists, the documentation lapse named as a lapse, and the record-keeping audit now running.
Probity, intent and any other concern
A claim continued after the error was known, figures minimised when queried, a declaration to a funder or the authority that was not true. A financial matter becomes a probity matter when the account of it is not true, and the Committee may refer evidence of fraud to the Police. Any financial allegation is measured against your own authority’s standard on fees, claims and interests.
Facing a Council or Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200What the course covers
Ten sections and 101 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.
Introduction to Financial Integrity in Healthcare
Ten lessons
Honesty, Probity, and Professional Trust
Eleven lessons
Billing, Claims, and Financial Accuracy
Eleven lessons
Conflicts of Interest and Transparency
Twelve lessons
Gifts, Incentives, and Inducements
Eleven lessons
Use of Public, Organisational, and Clinical Resources
Eleven lessons
Financial Misconduct, Complaints, and Investigations
Twelve lessons
Regulatory Expectations and Fitness to Practise
Ten lessons
Reflection, Insight, and Remediation After Financial Integrity Concerns
Eleven lessons
Conclusion and Key Takeaways
Key takeaways and the post-course assessment
Show every lesson title
- Section 01 · Introduction to Financial Integrity in Healthcare
- What Financial Integrity Means in Healthcare Practice; Why Financial Integrity Matters in Healthcare; Financial Integrity and Public Confidence; Financial Integrity as a Professional Obligation; Common Situations Where Financial Integrity Is Tested; Intent Versus Impact in Financial Conduct; Financial Integrity and Professional Judgement; Regulatory Expectations in New Zealand; Why Financial Integrity Issues Escalate Quickly; The Purpose of This Course.
- Section 02 · Honesty, Probity, and Professional Trust
- What Honesty and Probity Mean in Healthcare Practice; Why Honesty Is Central to Professional Trust; Probity and the Use of Professional Privilege; Small Dishonesties and Unclear Situations; Transparency as a Core Aspect of Probity; Honesty in Documentation and Declarations; How Regulators Assess Honesty and Probity; Dishonesty Versus Error; The Link Between Probity and Fitness to Practise; Maintaining Honesty Under Pressure; Honesty, Insight, and Remediation.
- Section 03 · Billing, Claims, and Financial Accuracy
- Why Billing and Claims Are High-Risk Areas in Healthcare; Understanding What You Are Claiming For; Accuracy in Billing and Coding; Claiming for Time, Complexity, or Level of Service; Documentation and Billing Must Align; Honest Errors Versus Reckless or Dishonest Claiming; Responding When Billing Errors Are Identified; Delegation, Supervision, and Responsibility; Patterns, Audits, and Red Flags; Billing, Claims, and Professional Character; Preventing Billing and Claims Problems.
- Section 04 · Conflicts of Interest and Transparency
- What a Conflict of Interest Means in Healthcare; Why Conflicts of Interest Are High-Risk Professional Issues; Types of Conflicts of Interest Common in Practice; Secondary Employment and Dual Roles; Gifts, Hospitality, and Incentives; Disclosure as a Core Professional Obligation; Managing Conflicts of Interest Safely; Conflicts of Interest in Documentation and Communication; How Regulators Assess Conflicts of Interest; When Conflicts of Interest Become Misconduct; Conflicts of Interest and Fitness to Practise; Preventing Conflict-Related Problems.
- Section 05 · Gifts, Incentives, and Inducements
- Why Gifts and Incentives Raise Professional Concern; What Counts as a Gift, Incentive, or Inducement; Gifts From Patients; Gifts and Incentives From Industry or Third Parties; Inducements and Referral Arrangements; Transparency and Disclosure; Managing Gifts and Incentives Appropriately; Documentation and Record-Keeping; How Regulators Assess Gifts and Inducements; When Gifts and Incentives Become Misconduct; Preventing Problems Related to Gifts and Inducements.
- Section 06 · Use of Public, Organisational, and Clinical Resources
- Why Use of Resources Is a Financial Integrity Issue; Understanding What Counts as a "Resource"; Use of Publicly Funded Time and Services; Use of Clinical Facilities and Equipment; Prescribing, Ordering, and Access Rights; Use of Organisational Systems and Data; Staff Time and Delegation; Transparency, Permission, and Authorisation; How Regulators Assess Resource Use; When Resource Misuse Becomes Misconduct; Preventing Resource-Related Integrity Issues.
- Section 07 · Financial Misconduct, Complaints, and Investigations
- How Financial Integrity Concerns Commonly Arise; Common Types of Financial Misconduct Alleged in Practice; The Role of Documentation in Financial Investigations; From Error to Allegation: How Issues Escalate; Employer Investigations Into Financial Conduct; Financial Misconduct and Regulatory Investigations; Patterns, Scale, and Perception of Dishonesty; Conduct During Investigations; Financial Misconduct as a Character Concern; Possible Outcomes of Financial Misconduct Investigations; Learning From Financial Integrity Investigations; Preventing Financial Integrity Issues.
- Section 08 · Regulatory Expectations and Fitness to Practise
- Why Financial Integrity Is a Core Regulatory Concern; Professional Standards Apply to All Financial Conduct; When Financial Concerns Escalate to Regulators; What "Fitness to Practise" Means in Financial Integrity Cases; How Regulators Assess Financial Integrity in Practice; Insight as the Decisive Regulatory Factor; Professional Behaviour During Regulatory Processes; Possible Regulatory Outcomes in Financial Integrity Cases; Early Action and Risk Reduction; Regulatory Expectations in New Zealand.
- Section 09 · Reflection, Insight, and Remediation After Financial Integrity Concerns
- Why Reflection Is Essential After Financial Integrity Concerns; What Regulators Mean by "Insight" in Financial Integrity Cases; Reflecting on Why Financial Boundaries Were Crossed; Reflecting on Impact Rather Than Intention; Linking Financial Behaviour to Professional Standards; From Reflection to Remediation: Why Action Is Required; Examples of Effective Remediation After Financial Integrity Concerns; Demonstrating Remediation to Employers and Regulators; Timing and Proactivity in Remediation; Rebuilding Trust After Financial Integrity Concerns; Reflection and Remediation as Ongoing Professional Skills.
- Section 10 · Conclusion and Key Takeaways
- Conclusion; Key Takeaways.
How to respond to a Council or Board notification, complaint or allegation
Every funder, employer, Council or Board, Professional Conduct Committee and the Tribunal read a financial response for the same things, and in a financial matter insight can be shown in numbers. The course teaches the four parts.
Restitution made before it was required is read as insight; restitution made after the figures were produced is read as arithmetic.
- The claims, reconciledEvery claim, fee or arrangement concerned, set against the record, in order and in the first person: what was given, what was claimed, and the difference — with the figures.The course teaches the reconciliation a funder or a Committee will do, so you do it first.
- Error or more than error, and the standardThe pattern, the scale and what you did when it was identified, stated plainly; the standard named from your authority’s own document on fees, claims and interests.The course sets every authority’s wording on money side by side, so you can cite yours.
- The impact, not the intentionOn the funder, the patient, the employer and the profession, in their terms — and why the financial boundary was crossed.The course’s reflection section is written for impact rather than intention.
- Restitution, audit and changeRepayment made, an audit of claims against records repeated, a claiming protocol followed, conflicts and gifts registered, supervision with reports.This course is the dated item you attach — and it names the other tools.
A claim is a statement, a fee is a promise, and both are professional conduct.
Take advice from your indemnity insurer, your union or a lawyer before you respond to anyone.
Facing a Council or Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200How this course helps with a Council or Board investigation
Five areas of everyday practice, the line between error and dishonesty, and the response, restitution and remediation that resolve a financial concern.
It works through billing and claims in detail
Claims to ACC and the public funders, codes, durations and complexity, private fees and informed financial consent, honest error against reckless or dishonest claiming, responding when billing errors are identified, and how a query escalates from error to allegation. The section a funder’s audit or a fee complaint is answered from.
It covers conflicts of interest, gifts and resources
Conflicts of interest: what they are, why they are high-risk, the types common in practice, secondary employment and dual roles, disclosure, managing them safely, and when they become misconduct. Gifts, incentives and inducements: from patients, from industry and third parties, referral arrangements, disclosure, documentation, and when a gift becomes misconduct. Resources: publicly funded time, facilities and equipment, prescribing and ordering rights, organisational systems and data, staff time, and authorisation.
It explains the investigation
How financial integrity concerns arise; the common types of financial misconduct alleged; the role of documentation in a financial investigation; how an issue escalates from error to allegation; employer investigations into financial conduct; regulatory investigations; patterns, scale and the perception of dishonesty; conduct during an investigation; how the authorities read financial conduct; the possible outcomes; and how early action moves a matter toward the lesser ones.
It brings it to fitness to practise, reflection and remediation
What fitness to practise means in a financial case; the three things the authorities read for — pattern, scale and response; reflection on impact rather than intention; and the remediation a financial concern is measured by: restitution, an audit of claims against records, a claiming protocol, registers of conflicts and gifts, supervision. Counts: restitution made before it was required; an audit of claims against records, repeated after an interval, with a second signature; a billing or claiming protocol the practice now follows; conflicts and gifts registered; this course’s dated certificate and CPD on probity and the funder’s rules; supervision or mentorship on financial conduct with reports. Counts for little: a repayment offered only after the figures were produced, a statement that the service was given with no record to show it, hours on another subject, an interest disclosed only once found. For the stages from the first letter to the Tribunal, see the Council and Board investigation process, explained.
Read the primary sources
- Health Practitioners Competence Assurance Act 2003 — the Act
- Every Council and Board, in one place — Responsible authorities
- Medical Council — Good medical practice
- Dental Council — Standards Framework for Oral Health Practitioners
- Pharmacy Council — Code of Ethics 2018
- Nursing Council — Code of Conduct
- Health Practitioners Disciplinary Tribunal — decisions
Who wrote it
In short
Financial Integrity for Healthcare Professionals is a two-hour remediation course, self-paced, for any practitioner facing a notification, investigation, complaint or allegation before one of New Zealand’s 18 responsible authorities. It defines financial integrity and joins it to probity, then works through the five areas where it is tested in everyday practice: billing, claims and financial accuracy; conflicts of interest and transparency; gifts, incentives and inducements; the use of public, organisational and clinical resources; and financial misconduct, complaints and investigations. It sets the line between honest error and reckless or dishonest claiming, explains how a financial concern arises through funders, employers and patients and how it is resolved, and covers regulatory expectations, fitness to practise, and the reflection, insight and remediation — reconciliation, restitution, audit, supervision, CPD — that answer a financial concern and move it toward the lesser outcomes. Ten sections with a reflective quiz after each of the first nine, a post-course assessment, and a dated certificate from Healthcare Ethics Courses for your recertification. Remediation, not advice: the course decides no matter, and your indemnity insurer, your union or association or a lawyer should read anything before it goes to a funder, an employer or your authority.
What New Zealand’s Councils and Boards mean by financial integrity
A claim is a statement, a fee is a promise, and both are professional conduct. Every authority’s standard of ethical conduct under section 118 of the Act requires honesty in all professional dealings, and the Medical Council (financial and commercial dealings, conflicts of interest), the Dental Council (fees and informed financial consent), the Pharmacy Council (professional independence from commercial pressure) and the Nursing Council (integrity and the use of position) address fees, claims, conflicts and gifts in terms. A financial concern is therefore a probity concern and travels the conduct route — and it can be remediated there, because the evidence of change in a financial matter is measurable. The Tribunal has cancelled registrations for ACC fraud and for claims for patients not seen, and the Dental, Nursing and Midwifery Councils report fraudulent claiming among their conduct investigations.
Two things are New Zealand-specific. The first is the funder: ACC and the public funders audit claims, reconcile them against records, and notify authorities, so that a claiming query can reach the Council or Board by a route the practitioner did not choose — and a reconciliation the practitioner did first, with repayment, is what turns that query into a closed matter. The second is publicly funded time: much New Zealand practice is salaried or contracted to a public employer, private work in public time and the use of public facilities, systems and staff for private ends are financial integrity matters in their own right, and the course gives them a section.
What these words mean
The three terms that decide where a matter goes, and the other words the course uses.
- Professional Conduct Committee
- The committee the Council or Board appoints under s 71 of the Act to investigate a conduct concern: two members of the profession and a layperson with a legal adviser. It asks for your written response, may hear from you, and recommends anything from no further action, through counselling and a competence or health review, to a charge before the Tribunal (s 80).
- Professional misconduct
- The Tribunal’s ground under s 100 of the Act: malpractice or negligence in your scope of practice, or conduct that has brought or was likely to bring discredit to the profession. Dishonesty, a boundary breach and a breach of confidence are among the findings made under it.
- Restitution
- Repayment of what was claimed or charged wrongly, made before it was required. Read by every authority and the Tribunal as evidence of insight in a financial matter, and weighed in the outcome.
- The three routes under the HPCA Act
- Fitness to practise is the phrase practitioners use for the whole process. Under the Health Practitioners Competence Assurance Act 2003 the Council or Board takes one of three routes: a competence review (your practice against the required standard); the health process — the Act’s fitness to practise provisions, for impairment by a mental or physical condition; or a referral of your conduct to a Professional Conduct Committee, which can lay a charge of professional misconduct before the Tribunal. Which route your letter names tells you how the matter is being treated.
Claim, honest error, conflict of interest, inducement, informed financial consent, resource misuse, restitution and the other terms the course uses
- Financial integrity
- Honesty, accuracy and transparency in everything a practitioner claims, charges, receives, declares and uses in the course of practice. A professional obligation under every authority’s standard, and, when it lapses, restored by reconciliation, restitution and a practice that now claims accurately.
- Claim
- A request for payment to ACC, a public funder, an insurer or a patient for a service, at a code, a duration or a level of complexity. A statement that the service was given as described; read against the record.
- Honest error
- A claim, code or charge that was wrong without intent, corrected and disclosed when found. Distinguished by the authorities from reckless or dishonest claiming by the pattern, the scale and the practitioner’s response when it was identified.
- Conflict of interest
- A personal, financial or other interest that could influence, or be seen to influence, a professional decision — a stake in a service referred to, secondary employment, a dual role. Managed by disclosure, and remediated by disclosure made now and a register kept from here on.
- Inducement
- Anything of value offered or received to influence a referral, a prescription, a recommendation or a decision. Distinguished from a modest gift by its purpose, and addressed by every authority’s standard.
- Informed financial consent
- The patient’s agreement to a fee they understood before the service, including what is and is not covered by a funder. The Dental Council’s term, and every authority’s expectation for private fees.
- Resource misuse
- The use of publicly funded time, facilities, equipment, prescribing or ordering rights, systems, data or staff for a purpose they were not provided for, without authorisation. A financial integrity matter whether or not money changed hands, and remediated by use accounted for and authorisation now sought.
- Insight
- In a financial matter, the practitioner’s demonstrated understanding of why the financial boundary was crossed, its impact on the funder, the patient, the employer and the profession, and the standard engaged — with restitution, audit and change to show for it. The decisive factor, in the authorities’ own words, and the thing this course is built to help you show.
The provisions a financial allegation engages
A financial allegation — claiming for care not given, charging outside an agreement, a conflict of interest, a gift — is a probity matter, and a probity matter is conduct. These are the provisions of the Health Practitioners Competence Assurance Act 2003 a financial concern runs under, and the standards each authority publishes on money.
Section 71 — referral to a Professional Conduct Committee
Where the concern is about conduct the authority refers it to a Professional Conduct Committee — two members of the profession and a layperson, with a legal adviser — which investigates independently and asks for your written response. A financial concern is a conduct concern, and the Committee reads the invoices, the claims, the agreements and the register of interests beside the record of care. Read it.
For this course: A billing, fee or claim concern is a conduct matter for a Committee, and the course explains what the Committee will ask for — the records, the claims, the estimates.
Section 80 — what a Professional Conduct Committee may recommend
After investigating, the Committee may recommend that the authority counsel you or review your competence, health or scope of practice; refer the matter to the Police; decide on no further action or conciliation; or lay a charge before the Tribunal. It may refer a matter to the Police where there is evidence of fraud, and it reads a financial response for admission and restitution. Read it.
For this course: A Committee reads a financial response for admission and restitution; the course is about both.
Section 100 — the grounds of discipline
The Tribunal may discipline for professional misconduct — malpractice or negligence, or conduct likely to bring discredit to the profession — and for a conviction that reflects adversely on fitness to practise. Dishonest claiming is conduct that discredits the profession, and a conviction for fraud is a separate ground. Read it.
For this course: Financial dishonesty reaches the threshold of discipline as dishonesty — the Tribunal has cancelled registration for ACC fraud — and the course explains the cases.
Section 101 — the penalties
Censure, conditions, suspension for up to three years, cancellation of registration, a fine of up to NZ$30,000 and costs. The Tribunal has cancelled registration for ACC fraud and for claims for patients not seen, and ordered ethics training before any return; its decisions in financial cases weigh repayment, candour and insight. Read it.
For this course: The Tribunal’s penalties in financial cases weigh restitution and insight, and the course teaches the evidence for both.
Also engaged: Section 118 — every authority’s standard addresses fees, conflicts of interest and commercial dealings · Medical Council — the standards on conflicts of interest, on fees and on advertising · Dental Council — fees, financial transparency and informed financial consent · Pharmacy Council — the Code of Ethics: professional judgement free of commercial pressure · Nursing Council — the Code’s integrity principle, applied to financial dealings.
How a financial allegation moves
A financial concern begins with a funder, an employer or a patient as often as with the authority — and at every stage the reader asks the same two things: was this error or more than error, and what has the practitioner repaid, audited and changed?
The funder, the employer or the patient: where it starts
ACC or a public funder reconciles claims against records and queries a pattern; an employer finds a discrepancy; a patient complains about a fee or an invoice. The funder recovers overpayments and may notify your authority where a pattern suggests more than error; a complaint about a patient’s care goes to the Health and Disability Commissioner first.
Reconciliation and repayment — before anyone asks
What you do now decides the route: reconcile the claims against the records, repay what was wrong, disclose fully, correct the practice — on advice. Restitution made before it was required is read by every authority and the Tribunal as evidence of insight in a financial matter, and a query answered that way can close with the funder.
The Registrar: error or dishonesty?
The notification arrives with the funder’s or employer’s figures, and the Registrar or a delegated committee reads them beside your response for three things: the pattern, the scale and your response when it was identified. Honest error corrected and disclosed is dealt with as error; a pattern, a scale and a response that minimised go to conduct.
A Professional Conduct Committee
Members of your profession and a layperson, with a legal adviser, read the invoices, the claims, the agreements and the register of interests beside the record of care, and meet you. They read a financial response for admission and restitution, and may refer a matter to the Police where there is evidence of fraud.
The health route, or a competence review
Where a condition lay beneath the claiming — and was declared — the authority may deal with it under its health route, with support. Where the concern is a practice whose records and claims do not align, the authority may review your practice against the standards for your scope and order a programme, conditions or supervision — answered by an audit of claims against records.
The Tribunal
A legally qualified chair, three members of your profession and a layperson hear the charge, usually in public. The Tribunal has cancelled registration for ACC fraud and for claims for patients not seen, and ordered ethics training before any return; its decisions in financial cases weigh repayment, candour and insight, and any order is reviewed against what has changed.
Facing a Council or Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200This course is written for every registered profession under the Health Practitioners Competence Assurance Act 2003 — the process is the same for all. Ten professions also have Ethics and Professionalism courses written to their own Council or Board’s standard. Find the courses for your profession →
Frequently asked questions
Should I repay before the authority asks?
Yes, on advice, and the authorities say so. Restitution made before it was required is read by every authority and the Tribunal as evidence of insight in a financial matter and is weighed in the outcome, and restitution made at any stage counts. The course covers timing and proactivity in remediation.
What does remediation look like after a financial concern — and will my Council or Board accept this course as part of it?
Restitution; an audit of claims against records, repeated over time, with a second signature; a billing or claiming protocol the practice now follows; supervision or mentorship on financial conduct with reports; CPD on probity and on the funder’s rules; conflicts and gifts registered; and a reflection on why the boundary was crossed and on impact rather than intention. The course’s ninth section covers each and how it is demonstrated to employers and regulators. No provider is accredited by any Council or Board, and no course decides a matter. What every authority, a Committee and the Tribunal weigh is dated, targeted remediation with reflection that engages your own code — and this course is written to the ground every authority’s standard shares on this subject, so the connection to yours is plain. The Tribunal has itself ordered education in ethics as a condition of returning to practice. Check the wording of any direction with your indemnity insurer, union, professional association or lawyer before you rely on it.
Should I take advice before I respond?
Yes — before anything goes to a funder, an employer, your Council or Board, a Professional Conduct Committee or the Tribunal, and before any repayment is offered. Your indemnity insurer, your union or professional association, or a lawyer will read a response and advise on restitution before either is sent. Nothing on this page is legal advice, and no course determines the outcome of a matter.
How do the authorities tell an honest error from dishonest claiming?
From three things: the pattern (one code wrong or the same code wrong for a year), the scale (a small sum or a practice’s margin), and the response (corrected and disclosed when found, or minimised and continued). Intent is inferred from those, and the course’s lesson on honest errors against reckless or dishonest claiming is written around them.
A funder has audited my claims and found errors. Is that a matter for my Council or Board?
It can become one. Funders reconcile claims against records, recover overpayments, and may notify the authority where a pattern suggests more than error. What decides whether it becomes a conduct matter is largely what you do now: reconcile, repay promptly, disclose fully, and correct the practice, on advice. The course covers responding when billing errors are identified and how a query escalates from error to allegation.
The record was thin but the service was given. Where does that leave me?
With a documentation problem that a funder or an authority will read as a claiming problem, because documentation and billing must align in both directions. The response shows what was done from whatever evidence exists, names the documentation lapse as a lapse, and points to the record-keeping audit now running. Leave the record as it stands and let the audit that now runs show the change.
I refer patients to a service I have an interest in. Is that allowed?
With disclosure, and where the referral is in the patient’s interest, the authorities’ standards permit it; without disclosure, it is a conflict of interest. A conflict disclosed now, with a register kept from here on, is a lapse the authorities have seen remediated. The course’s fourth section covers types of conflict, secondary employment and dual roles, disclosure, managing conflicts safely and when they become misconduct.
A patient gave me a gift. What should I have done?
Depends on the gift and the patient. A modest gift, recorded and, in a practice, declared, is ordinarily acceptable; money, property, a bequest, a gift from a vulnerable patient, or anything that could influence care is where every authority’s standard draws a line, and the course’s fifth section sets out what counts, disclosure and documentation, and when a gift becomes misconduct.
I did some private work in public time. Is that really a fitness to practise matter?
Publicly funded time, facilities, equipment, systems and staff used for private ends without authorisation is a financial integrity matter in every authority’s reading, whether or not money changed hands, and it is remediated by the use accounted for, authorisation sought and the boundary now kept. The course’s sixth section is the use of public, organisational and clinical resources.
How is this different from the Probity and Honesty course?
Probity and Honesty is honesty as a whole — records, claims, conflicts, candour, applications, declarations — and the response to any probity concern. This course is written for the money: billing and claims in detail, conflicts, gifts and inducements, resources, the financial investigation and the financial response. A practitioner facing a financial allegation usually takes both.
Which Council or Board is this course written for?
All eighteen. Every authority’s standard requires honesty in financial dealings, the Medical, Dental, Pharmacy and Nursing Councils address fees, claims, conflicts and gifts in terms, every financial concern travels the conduct route under the Act, and the funders and public employers are the same for every profession. The course reads those four standards in their own words and the allied professions’ alongside.
How long does it take, and how long do I have access?
The course is 2 CPD hours, self-paced, with twelve months’ access from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours, for a response, a portfolio or your recertification.
Courses that work alongside this one
Notifications rarely raise one issue. These are the courses that pair with this one.
Documentation for Healthcare Professionals
Clinical documentation and health records course for NZ health practitioners facing a notification about records, late entries or amendments. 2 CPD hours.
Probity and Honesty for Healthcare Professionals
A Council or Board notification about honesty: records, qualifications, ACC claims, undeclared interests, or your account of what happened. 2 CPD hours.
Effective Communication for Healthcare Professionals
Communication course for NZ health practitioners facing a notification about manner, omission, honesty, explanation or handover. 2 CPD hours, NZ$200.
Dealing with a Complaint or Investigation Professionally
Responding to a complaint, notification, competence review or conduct committee in NZ: the first letter, the meeting, what to write. 2 CPD hours.
Professional Boundaries Course
A boundary notification in NZ: where the risk comes from, dual relationships, another person in the room, colleagues and online conduct. 2 CPD hours.
Insight for Fitness to Practise
Asked to show insight after a notification? The staged model, the four components a Council or Tribunal assesses, and what undermines it. 2 CPD hours.
Remediation for Fitness to Practise
Remediation after a Council or Board notification: root cause not symptom, SMART goals, the seven parts of a written plan, evidence of change. 2 CPD hours.
Financial Integrity for Healthcare Professionals
This course. Conduct, boundaries, records, probity and communication under Good medical practice, and the evidenced remediation that answers a notification.
Start today, finish at your own pace
Immediate access on purchase. Twelve months' access, a dated certificate on completion, and 2 CPD hours issued by Healthcare Ethics Courses.
