Physiotherapy Board notification · Written to Code of Ethics and Professional Conduct
Ethics and Ethical Standards for Physiotherapists for Physiotherapists facing a Physiotherapy Board investigation, complaint or allegation
The allegation concerns your ethical judgement, behaviour or conduct as a physiotherapist.
- Consent — undressing or manipulation without the reason explained
- Boundaries — a boundaries breach with a patient or a colleague
- Treating whānau — family or friends treated, and the claims sent to ACC
- Funding — a plan sized to the funded sessions, not the recovery
- ACC claims — time billed that was never given, or no notes to show it
- Confidentiality — a file browsed, or an injury disclosed to the club
- Scope — neck manipulation or acupuncture without the training
- Any other — ethical concern or allegation of unethical conduct
Facing an allegation of unethical behaviour or misconduct like these — from the Physiotherapy Board, a Professional Conduct Committee or the Health Practitioners Disciplinary Tribunal?
Help with a Physiotherapy Board investigation, complaint or allegation starts here. This CPD course helps you remediate — and demonstrate the remediation, with a dated certificate for your written response, your portfolio or a Committee or Tribunal direction.
Immediate access · certificate on completion · twelve months' access
- 2 CPD hours
- Self-paced
- Written for New Zealand
- CPD certificate
- Bulk buy: any 5 for NZ$850 · any 10 for NZ$1,400
At a glance
- Who it is for
- Any physiotherapist facing a Physiotherapy Board complaint, notification or allegation, a Professional Conduct Committee investigation or a competence review about ethical conduct, behaviour or decisions — an allegation of unethical behaviour, conduct or action
- Authorities covered
- The Physiotherapy Board of New Zealand, its Health Committee, its Professional Conduct Committees and the Health Practitioners Disciplinary Tribunal
- Length
- 10 sections, 47 lessons, 2 CPD hours
- Format
- Self-paced, online, immediate access, twelve months from purchase
- Certificate
- Issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
- Price
- NZ$200 · any 5 for NZ$850 · any 10 for NZ$1,400
Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.
Who this course is for
Facing an allegation of unethical behaviour or conduct
The Board’s letter says a consent, a touch, a plan, a claim or a confidence fell short of the Code of Ethics and Professional Conduct. This course is how you account for the decision — which is not the same as defending it — and show you have remediated.
Dealing with a Physiotherapy Board complaint
The Board has asked you to explain the circumstances and give your version of events. The notes show the technique and the claim, not why you chose them; this course gives your response the reasoning the Board reads for.
A complaint with the Health and Disability Commissioner
A patient’s complaint about care goes to the Commissioner first, and the Board waits for the decision — but it can impose interim orders or start a competence review in the meantime. Remediation completed now is already documented when either one decides.
An ACC audit, or a claim questioned
ACC and other funders are among the notifiers the Board hears from most. A claim the notes do not support, time billed that was not given, or your own family treated on ACC is read as a question of integrity — and the Tribunal has suspended a physiotherapist for over-billing ACC.
Before a competence reviewer or a Professional Conduct Committee
Independent physiotherapists reviewing your practice against the Standards Framework; or two physiotherapists and a lay member, with a legal adviser, investigating conduct — around a year at a minimum, the Board says. A dated certificate and a reflective account are evidence either can weigh.
Facing a misconduct charge or hearing before the Tribunal
A charge of professional misconduct has been laid, or a penalty is being decided — and consent and boundary failures have ended physiotherapy registrations. The Tribunal has ordered ethics and boundaries courses as part of its penalties; remediation completed before the hearing, dated and documented, is weighed every time.
The concerns this course speaks to
Consent to touch that was not real
An assessment begun without proper informed consent, undressing requested without the reason, draping not offered, a manipulation performed without the risk discussed, consent taken at booking and never revisited. The Code now requires consent freely given and documented, and a consent failure of exactly this kind has ended a physiotherapist’s registration at the Tribunal.
Boundaries with patients and colleagues
A relationship that grew out of months of rehabilitation, texts that became personal, a patient treated at home after hours, a colleague or a student you supervise pursued or harassed. The Professional Boundaries standard places the responsibility with the physiotherapist, the 2026 Code adds principles on bullying, harassment and the power imbalance with students, and the course treats the first drift as the moment the standard is engaged.
Treating whānau and others close to you
A partner, a parent or a flatmate treated between patients, and the sessions claimed from ACC. Treating those close to you now has a Board standard of its own, and the Tribunal has found treating family on ACC to be a failure of professional boundaries. The course covers when it is defensible, and how consent and independence are secured and recorded.
Beneficence against the funding and the business
A plan sized to the number of funded sessions rather than the recovery, a product or a membership sold under treatment, a discharge that came when the funding did. ACC expects a clinical rationale for ongoing treatment, and the 2026 Code adds that no employment or contractual arrangement may jeopardise your professional obligations.
Probity, ACC claims and an allegation of dishonesty
Time billed that was not given, notes dated daily and written weekly, no notes at all, a plan padded to the funded maximum, a scope overstated. The Tribunal has suspended a physiotherapist for billing ACC for time not given, and the course gives honesty in records, claims and reporting a section of its own.
Confidentiality against the club, the employer and the insurer
A club that wants to know when a player will be fit, an employer paying for the treatment, an insurer asking for the whole file, a hospital record opened out of curiosity. The Code limits access to a lawful reason, and the Tribunal has censured a physiotherapist for opening the files of deceased and high-profile patients.
Scope, screening and candour after an adverse event
Neck manipulation or acupuncture without the training, a technique used without the screening, a fracture or a stroke after treatment and the question of what to tell the patient. The practice thresholds require you to know the limits of your competence, and the Adverse Event Reporting standard requires openness — concealment is graver than the event.
Cultural safety and any other concern
A Māori patient’s reluctance to undress read as non-compliance, tikanga around the head and the body not asked about, whānau kept out of a rehabilitation plan. Any allegation of unethical behaviour or conduct is measured against a principle of the Code or a Standard — the course shows you how to find it and answer it.
Facing a Physiotherapy Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200What the course covers
Ten sections and 47 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.
Introduction to Ethics in Physiotherapy Practice
Five lessons
Core Ethical Principles in Physiotherapy Practice
Five lessons
Professional Boundaries in Physiotherapy Practice
Five lessons
Confidentiality and Privacy
Five lessons
Informed Consent and Communication
Five lessons
Ethical Decision-Making in Practice
Five lessons
Cultural Safety and Ethical Practice in New Zealand
Five lessons
Ethics in Complaints, Competence Reviews, and Fitness to Practise
Five lessons
Preventative Ethical Practice and Professional Integrity
Five lessons
Conclusion and Key Takeaways
Key takeaways and the post-course assessment
Show every lesson title
- Section 01 · Introduction to Ethics in Physiotherapy Practice
- What is Ethics in Physiotherapy Practice?; Why Ethics Matters in Patient Care; Role of the HPCA Act and the Physiotherapy Board; Ethics, Competence, and Fitness to Practise; Common Ethical Concerns in Physiotherapy Practice.
- Section 02 · Core Ethical Principles in Physiotherapy Practice
- Respect for Autonomy; Beneficence and Patient-Centred Care; Non-Maleficence and Avoiding Harm; Justice and Fair Treatment; Professional Integrity and Honesty.
- Section 03 · Professional Boundaries in Physiotherapy Practice
- Understanding Physical and Professional Boundaries; Managing Physical Contact and Patient Comfort; Dual Relationships and Conflicts of Interest; Professional Conduct in Clinical Settings; Digital and Social Media Boundaries.
- Section 04 · Confidentiality and Privacy
- Importance of Confidentiality in Physiotherapy Practice; Limits of Confidentiality; Managing Sensitive Patient Information; Working with Families and Third Parties; Record Keeping and Data Protection.
- Section 05 · Informed Consent and Communication
- Principles of Valid Informed Consent; Consent in Rehabilitation and Physical Therapy; Communicating Risks, Benefits, and Expectations; Managing Patient Expectations; Communication Failures and Complaints.
- Section 06 · Ethical Decision-Making in Practice
- Recognising Ethical Dilemmas in Physiotherapy; Structured Ethical Decision-Making; Balancing Autonomy and Patient Safety; Managing Risk and Clinical Uncertainty; Documentation of Ethical Decisions.
- Section 07 · Cultural Safety and Ethical Practice in New Zealand
- Understanding Cultural Safety in Healthcare; Working with Māori and Indigenous Perspectives; Addressing Bias and Inequity in Practice; Communication Across Cultures; Ethical Implications of Cultural Insensitivity.
- Section 08 · Ethics in Complaints, Competence Reviews, and Fitness to Practise
- Understanding Complaints and Competence Concerns; Ethical Conduct During Investigations and Reviews; Insight and Accountability; Reflection and Remediation; Maintaining Professionalism Throughout the Process.
- Section 09 · Preventative Ethical Practice and Professional Integrity
- Building Ethical Habits in Daily Practice; Reflective Practice and Continuous Improvement; Supervision and Peer Support; Maintaining Competence and Scope of Practice; Sustaining Patient Trust and Professional Reputation.
- Section 10 · Conclusion and Key Takeaways
- Conclusion; Key Takeaways.
How to respond to a Physiotherapy Board notification, complaint or allegation
The Board, a competence reviewer, a Professional Conduct Committee and the Health Practitioners Disciplinary Tribunal all read a response for the same four parts. The course teaches each one.
The notes hold the technique and the claim; your response has to hold the reasoning.
- The obligations in playNamed as the Code names them: the patient’s choice and their safety, their recovery and the funder’s limit, their confidence and the club’s interest.The course maps the four principles of health ethics onto the Code and the Standards, so you can name them in the Board’s words.
- How you decided, and what the patient was toldWhat you knew, what screening was done, which alternatives were offered, what was said about risk and funding, and why one obligation prevailed.Weak and strong responses to six New Zealand events show the difference.
- What it cost the patientIn their terms — the harm, the sessions, the trust — rather than in clinical language.The course shows how to describe the effect without arguing the complaint.
- What has changedWith dates: a supervisor’s written report, an audit of records, consent documentation or claims after an interval, a reflection that does not argue.This course is the dated item you attach — and, for a claim or a boundary allegation, remediation targeted to the lapse.
An acknowledgement followed by “but the funding ran out” reads as the absence of insight.
Take advice from your indemnity insurer, your union or a lawyer before you respond to anyone.
Facing a Physiotherapy Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200How this course helps with a Physiotherapy Board investigation
Six New Zealand events, two ways of answering for each
A manipulation performed without the risk discussed. A plan sized to the funding. A confidence shared with a coach. Notes dated daily and written weekly. A rehabilitation relationship that drifted. A Māori patient’s reluctance to undress read as non-compliance. For each, the strong response names the principle of the Code before the Board does, does not reach for the diary or the funder as an excuse, and points to something dated that has changed.
Evidence a reviewer, a supervisor or a Committee will accept
Counts: this course’s dated certificate, CPD targeted to the principle concerned, a supervisor’s written reports on the specific concern, an audit of records, consent documentation or claims repeated after an interval, patient feedback gathered for the purpose, Māori-led cultural safety education where the concern engages it, and reflection that cites the Code by principle and the Standard by name. Counts for little: hours on another subject, the funder blamed, an apology for the complaint, and reflection that argues the case. For the stages from the first letter to the Tribunal, see the Council and Board investigation process, explained.
Read the primary sources
- Health Practitioners Competence Assurance Act 2003 — the Act
- Aotearoa New Zealand Physiotherapy Code of Ethics and Professional Conduct — The code
- The Physiotherapy Standards — Standards
- Physiotherapy practice thresholds in Australia and Aotearoa New Zealand — Thresholds
- Complaints and notifications — Fitness to practise
- Health Practitioners Disciplinary Tribunal — decisions
Who wrote it
In short
Ethics and Ethical Standards for Physiotherapists is a self-paced remediation course of 2 hours for physiotherapists registered with the Physiotherapy Board of New Zealand facing a notification, investigation, complaint or allegation, mapped to the Board’s Code of Ethics and Professional Conduct and the Physiotherapy Standards. It teaches the four ethical principles as they arise in a profession that works by hand, in the Code’s own words and those of its Standards, reads them through Te Tiriti o Waitangi, and works through the situations that produce notifications about physiotherapists: consent to touch, confidentiality and the coach, the employer and the insurer, the plan and the funding, adverse events and candour, dual roles, scope and the limits of the evidence, informed refusal, honesty in notes and claims, boundaries and fitness to treat. Six New Zealand case comparisons show the response that ends a matter beside the one that does not. Ten sections with a reflective quiz after each of the first nine, a post-course assessment, and a dated certificate from Healthcare Ethics Courses for your recertification. Remediation, not advice: no course decides a matter, and your indemnity insurer, professional body or a lawyer should read anything before it goes to the Board.
Four principles in a profession that works by hand
Physiotherapy ethics is decided with a hand on a patient, and the Code of Ethics and Professional Conduct is written for that room. The four principles the course is built on — autonomy, beneficence, non-maleficence and justice — agree in most sessions; the session that produces a notification is the one in which one of them was quietly outweighed by the funding, the club or the practice. The course maps each to the Code in force from 1 April 2026 and to the Standards the Board applies: informed consent, professional boundaries, treating whānau and others close to you, health records and adverse event reporting.
Three things are physiotherapy-specific. Touch: consent that is explained, revisited and recorded, with draping and a support person part of it. The funder: much of the treatment is paid for by ACC, an employer or an insurer, so beneficence is tested against the plan’s length and honesty against the claim. The dual role: the club, the employer and the practice each have an interest in the patient, and justice means knowing whose physiotherapist you are.
What these words mean
The three terms that decide where a matter goes, and the other words the course uses.
- Professional Conduct Committee
- The committee the Council or Board appoints under s 71 of the Act to investigate a conduct concern: two members of the profession and a layperson with a legal adviser. It asks for your written response, may hear from you, and recommends anything from no further action, through counselling and a competence or health review, to a charge before the Tribunal (s 80).
- Professional misconduct
- The Tribunal’s ground under s 100 of the Act: malpractice or negligence in your scope of practice, or conduct that has brought or was likely to bring discredit to the profession. Dishonesty, a boundary breach and a breach of confidence are among the findings made under it.
- Informed consent
- Agreement to treatment by a patient who has capacity, has been told what a reasonable person in their position would want to know — risk, alternatives, what will be touched and why, cost — and is free to decline. The Board’s standard and a patient’s legal right; in physiotherapy, a continuing conversation rather than a signature.
- The three routes under the HPCA Act
- Fitness to practise is the phrase practitioners use for the whole process. Under the Health Practitioners Competence Assurance Act 2003 the Council or Board takes one of three routes: a competence review (your practice against the required standard); the health process — the Act’s fitness to practise provisions, for impairment by a mental or physical condition; or a referral of your conduct to a Professional Conduct Committee, which can lay a charge of professional misconduct before the Tribunal. Which route your letter names tells you how the matter is being treated.
The four principles, confidentiality, adverse events and the other terms the course uses
- Autonomy
- The patient’s right to decide about their treatment on adequate information and without pressure. In physiotherapy: consent to touch that is explained and revisited, draping offered, the refusal respected and recorded. Breached by proceeding without proper consent and by treating a refusal as non-compliance.
- Beneficence
- The obligation to act for the patient’s recovery as they and their circumstances define it, rather than the funding’s length or the practice’s. The principle tested by the plan sized to the sessions and by the product sold under treatment.
- Non-maleficence
- The obligation not to cause avoidable harm by act or omission: screening before manipulation, working within scope and the thresholds, adverse events reported, not treating while unfit. The principle a competence review engages.
- Justice
- Fairness between patients and to the public: attention on need, non-discrimination between funded and private patients, honesty in claims on ACC, clarity in dual roles. Engaged whenever the diary is full and whenever the physiotherapist’s own or a third party’s interest is in the room.
- Confidentiality
- The duty to keep health information private under the Code and the Health Information Privacy Code, tested in physiotherapy by the coach, the employer, the insurer and the open-plan gym. Not absolute: disclosure is permitted in defined circumstances and on consent, and the course covers how a decision either way is made and recorded.
- Adverse event
- Harm arising from treatment — from a bruise to a serious injury after manipulation. The Board’s Adverse Event Reporting standard and the Code’s honesty principle require openness with the patient and reporting where the standard says so; the accident compensation scheme’s treatment-injury route is how the patient is compensated.
- Dual role
- A relationship in which the physiotherapist serves two parties — the player and the club, the worker and the employer, the patient and the practice they own. The Code requires the role to be declared and the patient’s interest to govern; the course treats it as physiotherapy’s characteristic ethical question.
The provisions an ethics concern about a physiotherapist engages
The Physiotherapy Board publishes its own standards of ethical conduct under the Health Practitioners Competence Assurance Act 2003, and an ethics notification about a physiotherapist is measured against them. These are the standard itself and the provisions of the Act the notification runs under.
Physiotherapy Board — Physiotherapy Standards framework
The Aotearoa New Zealand Physiotherapy Code of Ethics and Professional Conduct, in force from 1 April 2026, read with the Physiotherapy Standards on informed consent, professional boundaries, treating whānau and others close to you, health records and adverse event reporting. The document the Board reads your response against. Read it.
For this course: The course maps the four principles onto the Board’s standards framework and its Code, so that a response can cite the standard the Board’s Committee will apply.
Section 71 — referral to a Professional Conduct Committee
An ethics concern about a claim, a boundary or a concealed adverse event is a conduct concern, and is referred to a Professional Conduct Committee of two physiotherapists and a lay member, with a legal adviser, which investigates independently and asks for your written response. Read it.
For this course: An ethics concern about a physiotherapist — consent to hands-on treatment, a boundary, a claim, a confidence — is referred here as conduct, and the course explains what the Committee will look at.
Section 100 — the grounds of discipline
The Tribunal may discipline for professional misconduct — malpractice or negligence, or conduct likely to bring discredit to the profession — among other grounds. Physiotherapists have been disciplined under it for consent failures in hands-on care, boundary breaches, billing ACC for time not given and opening patient files without a reason. Read it.
For this course: Boundary breaches in hands-on treatment, dishonesty in claims and consent failures have all been found to reach this threshold.
Section 101 — the penalties
Censure, conditions, suspension for up to three years, cancellation of registration, a fine of up to NZ$30,000 and costs — and the Tribunal has ordered ethics and boundaries courses as part of a penalty. Insight and remediation are weighed every time. Read it.
For this course: The Tribunal’s penalty decisions about physiotherapists weigh insight and the evidence of change; the course is dated evidence of the change, and shows how to set out the insight in your own reflection.
Also engaged: Section 118 — the Board sets the Code and the Standards a notification is measured against · Section 80 — what a Professional Conduct Committee may recommend, from counselling to a charge · Section 36 — a competence review where a pattern of decisions, not one, is the concern.
What happens after an ethics complaint reaches the Physiotherapy Board
The same stages as any complaint about a physiotherapist. At every one the reader asks whether you saw the ethical question, decided it for reasons you can state, told the patient what they needed to know, and have reconsidered — with dated evidence.
The complaint reaches the Board — or the Commissioner first
A patient, ACC or another funder, a colleague, an employer or the Board itself raises the concern. A complaint about a patient’s care goes to the Health and Disability Commissioner first; the Board can impose interim orders or start a competence review meanwhile. Then it asks you to explain the circumstances and give your version of events.
The Board decides the route
No further action, educational engagement with the Board’s staff, a competence review, the Health Committee, or a Professional Conduct Committee. Where the concern is a disagreement with a defensible decision, a response that sets out the reasoning is often the end of it.
A competence review
Independent physiotherapists appointed as reviewers assess your practice against the Physiotherapy Standards Framework; the complainant takes no part. The outcome can be educational engagement, a competence programme, Board-ordered supervision or conditions.
The Health Committee
Where a condition — including one involving alcohol or drugs — may affect your practice, the Health Committee settles a plan: reports from your treating practitioners, supervision or a return-to-work plan. A health process, not a disciplinary one.
A Professional Conduct Committee
Two physiotherapists and a lay member, with a legal adviser, investigate however they see fit — around a year at a minimum, the Board says — read your response, usually meet you, and recommend anything from no further action or counselling to a charge before the Tribunal.
The Tribunal
A legally qualified chair, three physiotherapists and a layperson hear the charge, usually in public. Consent failures and boundary breaches have ended registrations; any order — or an interim suspension or condition imposed along the way — is reviewed against what has changed.
Facing a Physiotherapy Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200Not a physiotherapist? New Zealand regulates 18 professions under the Health Practitioners Competence Assurance Act 2003, and the process is the same for all — courses for every registered profession →
Frequently asked questions
What does the Board want in a response to an ethics notification?
The reasoning: which principles were engaged, where they conflicted, which prevailed and why, what the patient was told about risk, alternatives and funding, what the effect was, and what you would weigh differently now — with the principle of the Code or the Standard you fell short of named by you first. A response that describes only the principle you followed reads as though you never saw the other.
Should someone read my response before I send it?
Yes. Your indemnity insurer, your professional body or a lawyer should see anything before it goes to the Board, a competence reviewer, a Professional Conduct Committee, the Tribunal, ACC or your employer. Nothing on this page is legal advice, and no course determines the outcome of a matter.
Will the Physiotherapy Board or a Committee accept this course as remediation?
No provider is accredited by the Physiotherapy Board, and no course decides a matter. What the Board, a competence reviewer, a Committee and the Tribunal weigh is dated, targeted remediation with reflection that engages the standard — and this course is written to the Code of Ethics and Professional Conduct and the Physiotherapy Standards, so the connection is plain. The Tribunal has itself ordered ethics and boundaries courses as part of a penalty. Check the wording of any direction with your indemnity insurer, professional body or lawyer before you rely on it.
A patient was injured during a manipulation and has complained. What will the Board look at?
Whether the technique was within your scope and competence, whether the screening the evidence expects was done, whether the risk was explained and the patient’s consent was real, whether the adverse event was disclosed and reported as the Board’s standard requires, and whether the record shows all of that. The event alone is not misconduct; the course’s sections on consent to touch and candour after an adverse event are written for exactly this notification.
The notification is about my notes and an ACC claim. Is an ethics course the right one?
It is one of the two. Probity has its own section here — honesty in records, claims and reporting — and the Tribunal has suspended a physiotherapist for billing ACC for time not given. The Professionalism course covers the same event from the conduct side; many physiotherapists facing a claims notification take both.
My treatment plans match the number of funded sessions. Is that a problem?
It is the question the Board will ask. Beneficence asks whether the plan served the patient’s recovery; a plan that always runs to the funded maximum, or always stops there, invites the inference that it served something else — and ACC itself expects a clinical rationale for ongoing treatment. The course shows how to account for a plan that was in the grey.
The club wants to know when their player will be fit. Can I tell them?
Only with the player’s consent, and only what the consent covers. Confidentiality is a principle of the Code and a duty under the Health Information Privacy Code, and it does not change because the club pays your wages. The course covers the coach, the employer and the insurer, and how a defensible disclosure is agreed and recorded.
A patient declined the manipulation I recommended. Am I exposed if they do not recover?
A patient with capacity is entitled to refuse — it is a right under the Code of Health and Disability Services Consumers’ Rights. The Board would look at whether the refusal was informed — the risks and benefits explained, the alternative offered, the plan adjusted — and whether the record shows it.
Is cultural safety really an ethical standard for physiotherapists?
Yes. The Code’s principle of cultural respect and its preamble on Te Tiriti o Waitangi frame how the four principles apply to Māori patients and whānau, and cultural safety is among the practice thresholds a competence review measures — how the body and the head are approached, who is in the room, how a reluctance to undress is read. Māori-led cultural safety education is the remediation that fits it.
How is this course different from the Professionalism course for physiotherapists?
This course is about the reasoning behind a decision — consent to touch, confidentiality and the third party, the plan and the funding, candour, dual roles. The Professionalism course is about conduct — boundaries as behaviour, honesty in records and claims, communication, commercial pressure, scope. A physiotherapist whose notification says a decision was wrong usually starts here.
How long does it take, and how long do I have access?
The course is 2 CPD hours, self-paced, with twelve months’ access from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours, for your recertification, a competence programme or a response.
Courses that work alongside this one
Notifications rarely raise one issue. These are the courses that pair with this one.
Professionalism and Professional Standards for Physiotherapists
Professionalism course for NZ physiotherapists facing a Physiotherapy Board notification. Written to the Code and the Physiotherapy Standards. 2 CPD hours.
Ensuring Teamwork and Collaboration
Teamwork and collaboration course for NZ health practitioners facing a handover, escalation or team-conflict concern raised with a Council or Board. 2 hrs.
Privacy, Consent and Chaperone in Healthcare Practice
Consent, privacy and the presence of another person during an examination: for NZ practitioners facing an allegation about an examination. 2 CPD hours.
Financial Integrity for Healthcare Professionals
Financial integrity course for NZ health practitioners facing a billing, fee, ACC or third-party payer concern. Financial consent and conflicts. 2 CPD hrs.
Documentation for Healthcare Professionals
Clinical documentation and health records course for NZ health practitioners facing a notification about records, late entries or amendments. 2 CPD hours.
Dealing with a Complaint or Investigation Professionally
Responding to a complaint, notification, competence review or conduct committee in NZ: the first letter, the meeting, what to write. 2 CPD hours.
Rebuilding Trust of Patients, Colleagues, the Public and the Regulator
After a notification, conditions or a Tribunal finding in NZ, what is assessed is what you did next: insight, remediation, evidence of change. 2 CPD hours.
Ethics and Ethical Standards for Physiotherapists
This course. Delegation and supervision, over-treatment and reassessment, consent across a course of care, boundaries and drift, and conflicts of interest.
See all CPD courses for healthcare professionals in New Zealand →
Start today, finish at your own pace
Immediate access on purchase. Twelve months' access, a dated certificate on completion, and 2 CPD hours issued by Healthcare Ethics Courses.
