Physiotherapy Board notification · Written to Code of Ethics and Professional Conduct
Professionalism and Professional Standards for Physiotherapists for Physiotherapists facing a Physiotherapy Board investigation, complaint or allegation
The allegation concerns your professionalism, behaviour or conduct as a physiotherapist.
- Undressing — asked to undress with no reason given and no draping
- Communication — a patient in pain told they were not trying
- Behaviour — a remark, a swear word or a hug that crossed a line
- Boundaries — a breach with a patient or a colleague
- Dishonesty — ACC billed for time not given, or a false declaration
- Records — no notes kept, or a file opened with no reason to look
- Registration — practising without a current practising certificate
- Any other — professional concern or allegation of unprofessional conduct
Facing an allegation of unprofessional behaviour or misconduct like these — from the Physiotherapy Board, a Professional Conduct Committee or the Health Practitioners Disciplinary Tribunal?
Help with a Physiotherapy Board investigation, complaint or allegation starts here. This CPD course helps you remediate — and demonstrate the remediation, with a dated certificate for your written response, your portfolio or a Committee or Tribunal direction.
Immediate access · certificate on completion · twelve months' access
- 2 CPD hours
- Self-paced
- Written for New Zealand
- CPD certificate
- Bulk buy: any 5 for NZ$850 · any 10 for NZ$1,400
At a glance
- Who it is for
- Any physiotherapist facing a Physiotherapy Board complaint, notification or allegation, a Professional Conduct Committee investigation or a competence review about professional behaviour or conduct — an allegation of unprofessional behaviour or conduct
- Authorities covered
- The Physiotherapy Board of New Zealand, its Health Committee, its Professional Conduct Committees and the Health Practitioners Disciplinary Tribunal
- Length
- 10 sections, 51 lessons, 2 CPD hours
- Format
- Self-paced, online, immediate access, twelve months from purchase
- Certificate
- Issued by Healthcare Ethics Courses on completion, dated, with the course title and 2 CPD hours
- Price
- NZ$200 · any 5 for NZ$850 · any 10 for NZ$1,400
Certificate issued by Healthcare Ethics CoursesRemediation courses for regulatory processes.
Who this course is for
Facing an allegation of unprofessional behaviour or conduct
The Board’s letter says what was said on the plinth, how undressing was handled, a message, a record or a claim fell short of the Code of Ethics and Professional Conduct. This course is how you account for it — and show you have remediated.
Dealing with a Physiotherapy Board complaint
The Board asks you to explain the circumstances and give your version of events — and nothing false, misleading or incomplete. Inappropriate behaviour and communication are among the matters often raised with the Board; this course gives your response the structure it reads for.
A complaint with the Health and Disability Commissioner
A patient’s complaint about care goes to the Commissioner first, and the Board waits for the decision — but it can impose interim orders or start a competence review in the meantime. Remediation completed now is already documented when either one decides.
An ACC audit, or a claim questioned
ACC and other funders are among the notifiers the Board hears from most. A claim the notes do not support, time billed that was not given, or your own family treated on ACC is read as a question of integrity — and the Tribunal has suspended a physiotherapist for over-billing ACC.
Before a competence reviewer or a Professional Conduct Committee
Independent physiotherapists reviewing your practice against the Standards Framework; or two physiotherapists and a lay member, with a legal adviser, investigating conduct — around a year at a minimum, the Board says. A dated certificate and a reflective account are evidence either can weigh.
Facing a misconduct charge or hearing before the Tribunal
A charge of professional misconduct has been laid, or a penalty is being decided — and consent and boundary failures have ended physiotherapy registrations. The Tribunal has ordered ethics and boundaries courses as part of its penalties; remediation completed before the hearing, dated and documented, is weighed every time.
The concerns this course speaks to
Undressing, draping and consent to touch
Undressing requested without the reason, draping not offered, a technique begun without the purpose or the risk explained, a support person sent out of the room. The Board’s advice is consent before any clothing is removed, and the Tribunal cancelled a registration where a patient was asked to undress without explanation or draping.
Communication and respect
A patient in pain told they are not trying, a weight remark, a diagnosis delivered without care, a colleague or a student belittled. Communication is among the matters often raised with the Board, and the 2026 Code adds a principle of its own against bullying and harassment at work.
Inappropriate behaviour in the treatment room
A swear word during treatment, a hug, a story about your weekend, treating barefoot and shirtless, a remark about a patient’s body. Inappropriate behaviour is among the matters often raised with the Board, and the course treats manner on the plinth as conduct the Code measures.
Boundaries with patients and colleagues
A relationship that grew out of months of rehabilitation, texts that became personal, your own family treated on ACC, a colleague or a student you supervise pursued. The Professional Boundaries standard places the responsibility with you; the Tribunal has cancelled a registration over a texting relationship with a patient, and found treating family on ACC a boundary failure.
Probity and an allegation of dishonesty
Time billed to ACC that was not given, notes written at the end of the week and dated daily, a false declaration on a practising certificate application, a qualification overstated. The Tribunal has suspended a physiotherapist for over-billing ACC and censured one for a false declaration; the course gives probity a section of its own.
Records, privacy and the digital record
No notes kept, notes that do not support the claim, a hospital file opened with no reason to look, a telehealth session from a shared space, a photograph posted. The Code limits access to records to a lawful reason; the Tribunal has censured a physiotherapist for browsing patient files, and another for keeping no notes for some 2,800 patients.
Registration, scope and the thresholds
Practising without a current practising certificate, or while suspended; neck manipulation or acupuncture without the training; a scope claimed that the register does not show. Practising without a practising certificate is among the matters often raised with the Board, and the course treats it as a professional duty, not an administrative one.
Commercial pressure and any other concern
A gym membership or a product sold to a patient under treatment, a referral to a practice you own a share of, a gift or koha that sways judgement. The 2026 Code requires conflicts, financial ones included, to be declared and managed. Any allegation of unprofessional conduct is measured against a principle of the Code or a Standard — the course shows you how to find it.
Facing a Physiotherapy Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200What the course covers
Ten sections and 51 lessons, with a reflective quiz closing each of the first nine and a post-course assessment at the end.
Introduction to Professionalism in Physiotherapy Practice
Five lessons
Core Attributes of Professionalism
Five lessons
Professional Boundaries in Physiotherapy Practice
Five lessons
Communication and Professional Conduct
Five lessons
Documentation and Record Keeping
Five lessons
Professionalism in Challenging Situations
Six lessons
Breaches of Professional Standards
Eight lessons
Professionalism in Competence Reviews and Fitness to Practise
Five lessons
Maintaining Professional Standards Long-Term
Five lessons
Conclusion and Key Takeaways
Key takeaways and the post-course assessment
Show every lesson title
- Section 01 · Introduction to Professionalism in Physiotherapy Practice
- Definition of Professionalism in Physiotherapy; Why Professionalism Matters in Patient Care; Role of the HPCA Act and the Physiotherapy Board; Professionalism, Competence, and Fitness to Practise; Common Professionalism Concerns in Physiotherapy Practice.
- Section 02 · Core Attributes of Professionalism
- Integrity and Honesty; Accountability and Responsibility; Respect, Empathy, and Patient-Centred Care; Cultural Safety in New Zealand Practice; Maintaining Professional Competence.
- Section 03 · Professional Boundaries in Physiotherapy Practice
- Understanding Physical and Professional Boundaries; Managing Physical Contact and Patient Comfort; Dual Relationships and Conflicts of Interest; Professional Conduct in Clinical Settings; Digital and Social Media Boundaries.
- Section 04 · Communication and Professional Conduct
- Communication Standards in Physiotherapy Practice; Managing Patient Expectations; Professional Behaviour in Clinical Settings; Managing Conflict with Patients and Colleagues; Maintaining Professional Demeanour.
- Section 05 · Documentation and Record Keeping
- Importance of Accurate Clinical Records; Standards for Documentation; Common Documentation Errors and Risks; Record Keeping in Complaints and Competence Reviews; Confidentiality and Data Protection in Records.
- Section 06 · Professionalism in Challenging Situations
- Managing Risk and Patient Safety; Responding to Complaints Professionally; Maintaining Professionalism Under Pressure; Managing Errors and Adverse Events; Seeking Supervision, Support, and Escalation; Maintaining Professionalism in High-Risk and Complex Situations.
- Section 07 · Breaches of Professional Standards
- Understanding Professional Misconduct; Dishonesty, Probity, and Integrity Concerns; Over-Treatment and Inappropriate Rehabilitation; Delegation and Supervision Failures; Boundary Violations and Conduct Issues; Communication and Documentation Failures; Cultural Safety Failures; Impact on Patients, Public Trust, and the Profession.
- Section 08 · Professionalism in Competence Reviews and Fitness to Practise
- Understanding Complaints and Competence Concerns; Professional Conduct During Reviews and Investigations; Insight and Accountability; Reflection and Remediation; Maintaining Professionalism Throughout the Process.
- Section 09 · Maintaining Professional Standards Long-Term
- Developing Professional Habits in Daily Practice; Reflective Practice and Continuous Improvement; Supervision and Peer Support; Maintaining Competence and Scope of Practice; Sustaining Patient Trust and Professional Reputation.
- Section 10 · Conclusion and Key Takeaways
- Conclusion; Key Takeaways.
How to respond to a Physiotherapy Board notification, complaint or allegation
The Board, a competence reviewer, a Professional Conduct Committee and the Tribunal all ask for your version of events — and all read it for the same four things.
The Board asks for your version of events — and reads it for whether the next patient on your plinth is safe.
- The factsThe events in order, plainly, with the record cited — not the diary, the funder or the patient as an explanation.Weak and strong responses to the same events show the tone that works.
- Which principle or StandardConsent to touch for the undressing, professional boundaries for the relationship, health records for the notes — named by you first.The course takes the Code’s principles and the Standards as behaviour, so you can name the one that applies.
- The effectOn the patient in the patient’s terms — often undressed, often in pain — rather than in clinical language.The reflective account has a section of its own, with a weak and a strong one side by side.
- What a supervisor can confirmSomething changed, with dates, that a supervisor — Board-ordered or your own — can confirm in writing.This course is the dated item you attach — and it tells you how to build the rest.
A reflection that reads as a defence is not a reflection — and do not send the first draft.
Take advice from your indemnity insurer, your union or a lawyer before you respond to anyone.
Facing a Physiotherapy Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200How this course helps with a Physiotherapy Board investigation
The Board asks whether the next patient is safe on your plinth, and reads your response for the answer
The Board’s purpose under the Act is public safety, so it asks whether the physiotherapist will behave differently, and answers from three things: reflection specific to the event, insight that accepts the seriousness without qualification, and remediation a supervisor can verify. The course pairs weak and strong responses to the same events — the notes written at the end of the week, the undressing not explained, the rehabilitation relationship, the padded claim, the remark on the plinth, the gym membership — so the difference is visible before you write.
Remediation a competence reviewer, a supervisor or a Committee can verify
This course records two dated CPD hours on the standard itself. It also sets out the rest of a physiotherapy remediation portfolio: a supervisor’s written reports on the specific concern, under Board-ordered supervision above all; an audit of records, consent documentation or claims repeated after an interval; patient feedback gathered on purpose; Māori-led cultural safety education where the concern engages it; and reflection that cites the Code by principle and the Standard by name. For the stages from the first letter to the Tribunal, see the Council and Board investigation process, explained.
Read the primary sources
- Health Practitioners Competence Assurance Act 2003 — the Act
- Aotearoa New Zealand Physiotherapy Code of Ethics and Professional Conduct — The code
- The Physiotherapy Standards — Standards
- Physiotherapy practice thresholds in Australia and Aotearoa New Zealand — Thresholds
- Complaints and notifications — Fitness to practise
- Health Practitioners Disciplinary Tribunal — decisions
Who wrote it
Dr Shehzad Iqbal
Course author and facilitator, Healthcare Ethics New Zealand
Dr Iqbal has designed and delivered ethics, probity and professionalism training for healthcare professionals since 2020, working with registrants across regulated health professions, online and face to face. He combines clinical practice with formal postgraduate training in healthcare law and ethics.
MBBS · MRCS · MRCGP · Postgraduate Certificate in Healthcare Law and Ethics, University of Dundee
Written and reviewed by Dr Shehzad Iqbal. Last reviewed .
In short
Professionalism and Professional Standards for Physiotherapists is a two-hour, self-paced remediation course for physiotherapists registered with the Physiotherapy Board of New Zealand facing a notification, investigation, complaint or allegation, written to the Board’s Code of Ethics and Professional Conduct and the Physiotherapy Standards. It sets out what the Board means by professionalism — ten principles and the standards that give them content — the lapses notifications about physiotherapists often describe — boundaries in hands-on care, honesty in notes and ACC claims, consent, communication, records and the digital record, commercial pressure and dual roles, scope and the thresholds, cultural safety — and what a credible response to a notification, a competence review, Board-ordered supervision, a Professional Conduct Committee or the Tribunal contains. Ten sections, the first nine closing with a reflective quiz, a post-course assessment, and a dated certificate from Healthcare Ethics Courses for your recertification. It is remediation and dated evidence of it; it decides no matter, and it is not a substitute for advice from your indemnity insurer, your professional body or a lawyer.
What the Physiotherapy Board means by professionalism
The Code of Ethics and Professional Conduct does not describe professionalism as a trait; it describes behaviour that can be observed, recorded and, when absent, complained about. The Code in force from 1 April 2026 adds principles on bullying and harassment at work, on discrimination, and on employment or contractual arrangements that jeopardise professional obligations; the Physiotherapy Standards add what the Board expects on consent, boundaries, records, adverse events, digital health and treating whānau and others close to you.
Three features of physiotherapy run through it. Touch: the patient is often undressed and often in pain, so manner, draping and consent carry more weight than in many professions. The funder: ACC pays for much of the treatment, so a record is also a claim. The business: many physiotherapists own or work in a practice that sells, so conflicts of interest are an everyday matter rather than a rare one.
What these words mean
The three terms that decide where a matter goes, and the other words the course uses.
- Professional Conduct Committee
- Two physiotherapists and a lay member, with a legal adviser, an independent statutory committee appointed by the Board where a notification is about conduct or a conviction. It investigates however it sees fit, takes around a year at a minimum, reads your response, usually meets you, and recommends: no further action, counselling, a competence or health review, or a charge before the Tribunal.
- Professional misconduct
- The Tribunal’s ground under s 100 of the Act: malpractice or negligence in your scope of practice, or conduct that has brought or was likely to bring discredit to the profession. Dishonesty, a boundary breach and a breach of confidence are among the findings made under it.
- The three routes under the HPCA Act
- Fitness to practise is the phrase practitioners use for the whole process. Under the Health Practitioners Competence Assurance Act 2003 the Council or Board takes one of three routes: a competence review (your practice against the required standard); the health process — the Act’s fitness to practise provisions, for impairment by a mental or physical condition; or a referral of your conduct to a Professional Conduct Committee, which can lay a charge of professional misconduct before the Tribunal. Which route your letter names tells you how the matter is being treated.
The Code, the Standards, the practice thresholds and the other terms the course uses
- Code of Ethics and Professional Conduct
- The Aotearoa New Zealand Physiotherapy Code of Ethics and Professional Conduct, effective 1 April 2026: ten principles with commentary, the measure by which conduct is assessed. The document a notification is measured against and the one a response should cite by principle.
- Physiotherapy Standards
- The Board’s standards on particular subjects — professional boundaries, informed consent, health records, adverse event reporting, digital health, treating whānau and others close to you, Board-ordered supervision. Each is a document a physiotherapist may be measured against, and the course cites the one that applies.
- Practice thresholds
- The third tier of the Standards Framework: the threshold competence a competence review measures your practice against, including professional behaviour and cultural safety as thresholds in their own right.
- Competence reviewer
- An independent physiotherapist appointed by the Board to assess your practice against the Standards Framework on the Board’s behalf; the complainant takes no part. A review can end in no further action, professional or educational engagement, a competence programme, Board-ordered supervision or conditions.
- Board-ordered supervision
- Supervision the Board orders under its own standard, with a supervisor who reports to the Board on defined matters. The Board’s own remediation route, and the reason a supervisor’s written confirmation carries weight in a response.
- Insight
- Acceptance of the seriousness of a lapse and its effect on the patient, the team and public trust, without minimising it or shifting responsibility to the diary, the funder or the patient. Read for in every response, and weighed by the Tribunal when it sets a penalty.
- Remediation
- Corrective action targeted to the lapse and verifiable by someone else: CPD on the principle concerned, supervision with written reports, an audit of records, consent or claims repeated over time, feedback gathered on purpose. CPD hours on an unrelated subject count for little on their own.
The provisions a professionalism concern about a physiotherapist engages
Professionalism is conduct, and the Physiotherapy Board’s standards say what professional conduct is for the profession. These are the standard itself and the provisions of the Health Practitioners Competence Assurance Act 2003 a professionalism notification about a physiotherapist runs under.
Physiotherapy Board — Physiotherapy Standards framework
The Aotearoa New Zealand Physiotherapy Code of Ethics and Professional Conduct, in force from 1 April 2026, with the Physiotherapy Standards. Every professionalism notification about a physiotherapist names a part of it. Read it.
For this course: The course takes the Board’s standards framework and Code as behaviour in the treatment room and the gym, so that a response names the standard the conduct fell short of.
Section 71 — referral to a Professional Conduct Committee
A conduct concern — touch, a remark, a record, a claim — is referred to a Professional Conduct Committee of two physiotherapists and a lay member, with a legal adviser, which investigates independently, asks for your response and usually meets you. Read it.
For this course: A professionalism concern is a conduct concern and is referred here; the course explains what the Committee will ask for.
Section 100 — the grounds of discipline
The Tribunal may discipline for professional misconduct — malpractice or negligence, or conduct likely to bring discredit to the profession — among other grounds. Physiotherapists have been disciplined under it for consent failures in hands-on care, boundary breaches, billing ACC for time not given and opening patient files without a reason. Read it.
For this course: Conduct that brings discredit to the profession is a ground of discipline, and the course explains how it has been applied to physiotherapists.
Section 101 — the penalties
Censure, conditions, suspension for up to three years, cancellation of registration, a fine of up to NZ$30,000 and costs — and the Tribunal has ordered ethics and boundaries courses as part of a penalty. Insight and remediation are weighed every time. Read it.
For this course: The Tribunal’s penalties in physiotherapy conduct cases weigh pattern and insight; the course shows how to set out the second in your own reflection.
Also engaged: Section 118 — the Board sets the Code and the Standards a notification is measured against · Section 34 — practitioners and employers must notify a risk of harm · Section 80 — what a Professional Conduct Committee may recommend, from counselling to a charge · Section 36 — a competence review where professionalism and competence overlap.
What happens after a complaint reaches the Physiotherapy Board
The stages a complaint about a physiotherapist can pass through. At every one the same evidence is read: a specific reflection, insight that does not qualify itself, and remediation a supervisor can confirm — the earlier it exists, the earlier the matter ends.
The complaint reaches the Board — or the Commissioner first
A patient, ACC or another funder, a colleague, an employer or the Board itself raises the concern. A complaint about a patient’s care goes to the Health and Disability Commissioner first; the Board can impose interim orders or start a competence review meanwhile. Then it asks you to explain the circumstances and give your version of events.
The Board decides the route
No further action, educational engagement with the Board’s staff, a competence review, the Health Committee, or a Professional Conduct Committee. Where the concern is a disagreement with a defensible decision, a response that sets out the reasoning is often the end of it.
A competence review
Independent physiotherapists appointed as reviewers assess your practice against the Physiotherapy Standards Framework; the complainant takes no part. The outcome can be educational engagement, a competence programme, Board-ordered supervision or conditions.
The Health Committee
Where a condition — including one involving alcohol or drugs — may affect your practice, the Health Committee settles a plan: reports from your treating practitioners, supervision or a return-to-work plan. A health process, not a disciplinary one.
A Professional Conduct Committee
Two physiotherapists and a lay member, with a legal adviser, investigate however they see fit — around a year at a minimum, the Board says — read your response, usually meet you, and recommend anything from no further action or counselling to a charge before the Tribunal.
The Tribunal
A legally qualified chair, three physiotherapists and a layperson hear the charge, usually in public. Consent failures and boundary breaches have ended registrations; any order — or an interim suspension or condition imposed along the way — is reviewed against what has changed.
Facing a Physiotherapy Board investigation, complaint or allegation? This course helps you remediate — and demonstrate it.
Buy this course — NZ$200Not a physiotherapist? New Zealand regulates 18 professions under the Health Practitioners Competence Assurance Act 2003, and the process is the same for all — courses for every registered profession →
Frequently asked questions
What does the Board want to see in my written response?
The events in order and plainly; the principle of the Code or the Standard you fell short of, named by you before the Board names it; the effect on the patient in their terms; what you have done since, with dates and a supervisor’s confirmation where there is one; and what would be different next time. The course sets weak and strong responses to the same events side by side so the difference is visible before you write.
Does completing this course count as remediation?
It is one dated item. Remediation the Board recognises is targeted to the lapse and checkable by someone else — CPD on the principle, Board-ordered or voluntary supervision with written reports, an audit repeated after an interval, feedback gathered on purpose, and reflection that cites the Code. No provider is accredited by the Physiotherapy Board and no course decides a matter, though the Tribunal has itself ordered ethics and boundaries courses as part of a penalty; check the wording of any direction with your indemnity insurer, professional body or lawyer.
Should I take advice before I respond to the Board?
Yes — before anything is written to the Board, a competence reviewer, a Professional Conduct Committee, the Tribunal, ACC or your employer. Nothing on this page is legal advice, and no course determines the outcome of a matter.
The complaint is about a remark I made during treatment, not the treatment itself. Is that a Board matter?
Yes. Respect for the dignity of every patient is a principle of the Code, and a remark about a patient’s body, weight or effort made while they are on the plinth is read in the light of how vulnerable they were at the time. A single remark usually ends with your response and perhaps educational engagement; a pattern, or a remark the patient experienced as humiliating, can go to a Professional Conduct Committee. The response decides which.
ACC has queried my claims. Is that a professionalism matter?
It can become one. A claim that does not match the record, a session shorter than the code, or a plan padded to the funded maximum is a question of integrity under the Code, and ACC or another funder is among the notifiers the Board hears from most. The course covers claims and records together, because the Board reads them together.
I write my notes up at the end of the week. Is that dishonesty?
Notes written later and dated as written later are a records lapse the Health Records standard addresses. Notes written later and dated as daily, or altered after a complaint or an ACC audit, turn it into a question of integrity — and the Tribunal has found missing notes, with a false declaration, to be professional misconduct.
A patient I treated for a year has become a friend. Is that a boundary problem?
It can be, and the Board’s Professional Boundaries standard places the responsibility for the answer with you. Long rehabilitation relationships produce real attachment, and the Board does not expect physiotherapists to be cold; it expects them to notice when the relationship has stopped being professional and to manage it, and to be especially careful where the treatment was physical. The course covers recognising drift, ending it kindly, and how a Committee reads a physiotherapist who noticed it first.
Is cultural safety a conduct matter for physiotherapists?
Yes. The Code’s principle of cultural respect and its preamble on Te Tiriti o Waitangi make the way you work with Māori patients and whānau a professional matter, and cultural safety is among the practice thresholds a competence review measures — how the body and the head are approached, and who is in the room. A notification that describes tikanga ignored or whānau kept out of a plan is a professionalism notification.
How is this course different from the Ethics course for physiotherapists?
The Ethics course is about the reasoning — consent to touch, confidentiality and the funder, the treatment plan and the funding, conscience, the dilemmas of practice. This course is about conduct: the behaviours the Code and the Standards require, the lapses that produce notifications, and the response and remediation a professionalism matter calls for.
How long does it take, and how long do I have access?
The course is 2 CPD hours, self-paced, with twelve months’ access from purchase. The certificate is issued on completion, dated, with the course title and the CPD hours, for your recertification, a competence programme or a response.
Courses that work alongside this one
Notifications rarely raise one issue. These are the courses that pair with this one.
Ethics and Ethical Standards for Physiotherapists
A Physiotherapy Board notification: delegation, over-treatment, consent, boundaries or a conflict of interest. Written to the 2026 Code. 2 CPD hours.
Privacy, Consent and Chaperone in Healthcare Practice
Consent, privacy and the presence of another person during an examination: for NZ practitioners facing an allegation about an examination. 2 CPD hours.
Documentation for Healthcare Professionals
Clinical documentation and health records course for NZ health practitioners facing a notification about records, late entries or amendments. 2 CPD hours.
Financial Integrity for Healthcare Professionals
Financial integrity course for NZ health practitioners facing a billing, fee, ACC or third-party payer concern. Financial consent and conflicts. 2 CPD hrs.
Effective Communication for Healthcare Professionals
Communication course for NZ health practitioners facing a notification about manner, omission, honesty, explanation or handover. 2 CPD hours, NZ$200.
Dealing with a Complaint or Investigation Professionally
Responding to a complaint, notification, competence review or conduct committee in NZ: the first letter, the meeting, what to write. 2 CPD hours.
Insight for Fitness to Practise
Asked to show insight after a notification? The staged model, the four components a Council or Tribunal assesses, and what undermines it. 2 CPD hours.
Start today, finish at your own pace
Immediate access on purchase. Twelve months' access, a dated certificate on completion, and 2 CPD hours issued by Healthcare Ethics Courses.